NOTE

Canada shipping $15.95

Other Country shipping $29.95

Frequently Asked Questions

  Is this item available for Buy Now?

Yes, this auction item is also available for Buy Now in our ebay store:
http://stores.ebay.com/bartoc-store

I wanted to know if you have multiples of these that you would sell and combine shipping?

Yes, multiples of the same product are available for Buy Now in our ebay store
http://stores.ebay.com/bartoc-store

I'm leaving to go out of town tomorrow, any chance of selling before auction end?

Yes, all auction items are also available for Buy Now in our ebay store:
http://stores.ebay.com/bartoc-store

I don't like your Buy Now price? Can I make an offer?

Yes, all items in our ebay store are up to best offer. We personally review every offer.

Do you combine shipping?

Yes, we do. For multiple items, we offer $4 discount on the shipping for each additional music stand, keyboard stand or speaker stand. We offer $1 discount on the shipping per other item.

Would you consider combining shipping on a foot rest and a metronome?

Yes, our general combining shipping policy described above applies. Specifically, we will provide $1 shipping discount on the second item. 

How does combine shipping work?

Please check out multiple items. Then send us an email to request an invoice or send an ebay invoice request to bartoc_store. We will send you an invoice reflecting the discount as described above.

Does the $1 discount apply for multiple items of different kind? (eg. metronome & shoulder rest)

Yes

How long it take to ship?

We ship in 24 hours.

Why don't I receive shipping information?

We send shipping information to paypal or ebay registered email address. If such address is not current, the shipping information cannot be delivered to you. Feel free to send us an email to request that information.
 
How do I use the delivery confirmation number?

USPS site http://trkcnfrm1.smi.usps.com/PTSInternetWeb/InterLabelInquiry.do?origTrackNum
UPS site http://wwwapps.ups.com/etracking/tracking.cgi?

USPS delivery confirmation site shows the following information: The U.S. Postal Service was electronically notified by the shipper on MM/DD/YYYY to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later. Did you really ship the item?

Yes we did. Typically, USPS only updates the status after delivery.

Just wanted to see if you've shipped this item yet? I checked on USPS.com and it said it didn't have any info.

Yes we did. Typically, USPS only updates the status after delivery.

I won this auction (and also paid it) 8 days ago and didn't received the item?!

For many Canadian areas, such as Quebec, it is not unusual for Air Mail to take 2 weeks or more to arrive.

When do I expect the feedback?

We will leave the feedback upon receiving your feedback to us. 

I am not happy with the product I received, what do I do?


Will you accept a money order instead of a personal check?
Yes we do

Will you ship to an APO?

Yes we ship to APO for any item that is described as USPS shipping. But for items shipped with UPS, we cannot ship to APO. Please communicate with us in advance for the USPS shipping rate for such item.

Will you ship to an FPO address?

Yes.

When should expect my package?

Domestic shipments are expected to arrive within 2 to 8 business days after payment. International shipments are expected to arrive in 1 to 3 weeks (they may take up to 6 weeks because of delays in customs).