SHIPPING POLICY :

Holiday Promo Here!

Payment Options:

• We Provide a Secure Checkout Through Authorize.net (See Seal at Bottom of Page for Details)
• All Major Credit-Cards (Visa, Master Card, American Express, Discover)
• Paypal Checkout
• Money-Order
• Personal Check (Must Clear Bank Prior to Sending)
  

How do I enter a discount coupon?
First follow the steps for combining your invoice into one payment (if applicable). During checkout you will see a box that says to enter discount/promotional codes. Enter the appropriate code here.

1. Click Buy It Now.
2. Click Commit To Buy
3. Click Visit Seller's Store and choose additional items (If you click Pay Now you can still add more items by clicking Continue Shopping)
4. Repeat steps 1-3 until you have picked out everything you want.
5. Click Pay Now, and enter discount code in the appropriate box during checkout.
*Auction items must end before they will appear in the combined checkout
**All items must appear in the same checkout for discount to apply.

See the FAQs Tab section to the right for more information.

#1 Question: Do we guarantee our sales and assure our customers they will receive what they bought? Answer: We back all of our items 100% as brand new, never used, identical to image, and officially licensed. If there are any issues when your item arrives please contact us immediately and we will fix it. On rare occasions mistakes do occur and when they do we will fix them.

#2 Question: Has my item shipped?? Answer: Please read the shipping policy box before contacting customer service. The item shipping time will be stated there. Some of our items ship within 24 hours (Mon-Fri). Others items come from the manufacturer. Please understand that many items shipped from the manufacture are made to order and will take the stated time before we have tracking. We are not able to speed up shipping times for items that leave from the manufacturer. Definitely contact us if you have not received a confirmation # by the shipping time stated in the shipping policy tab below the item description.

#3 Question: I need a gift in a hurry. Can I expedite shipment? :Answer: Yes, on items shipped direct from OneStopFanShop warehouse (please check 'Shipping Policy' tab on each item). You also have the option of having these items shipped via USPS priority mail or next day express mail for an additional charge. These shipping options are available upon checkout. Orders that are shipped from the manufacture are not able to ship priority or next day mail since they are made to order.

#4 Question: How do I combine my items into one invoice?
1. Click Buy It Now.
2. Click Commit To Buy
3. Click Visit Seller's Store and choose additional items (If you click Pay Now you can still add more items by clicking Continue Shopping)
4. Repeat steps 1-3 until you have picked out everything you want.
5. Click Pay Now, and enter discount code in the appropriate box during checkout.
*Auction items must end before they will appear in the combined checkout
**All items must appear in the same checkout for discount to apply

How do I enter a discount coupon?
First follow the steps for combining your invoice into one payment (if applicable). During checkout you will see a box that says to enter discount/promotional codes. Enter the appropriate code here.

How do I pay for a combined invoice?
There are four methods. The main point is to make sure your invoice is combined while checking out.
-Paying through ebay: After committing to buy your final item (or waiting on auctions to end) simply click Pay Now. Once you choose your payment method all items will appear in the checkout.
-Paying through My eBay: After committing to buy your final item (or waiting on auctions to end) proceed to your My eBay page. Click the Pay Now button. Once you choose your payment method all items will appear in the cart.
-Paying through ebay's email: After committing to buy all items you can check out through the ebay checkout email. Click the Pay Now button. Once you choose your payment method all items will appear in the cart.
-Paying through our checkout email: After committing to buy all items you will receive an email from onestopfanshop.com. Click the checkout link. Once you enter the shipping information all items will appear in the car.

Once you have proceeded to checkout you can can click the CONTINUE SHOPPING if you decide you want to look for more items. These items will be combined once you proceed.

#5Do you have more questions? For More FAQ's click here (Return Policy Below)

RETURN POLICY (undamaged goods)
We want you to be happy with your purchase. If for any reason you are not satisfied you may return the item for a refund of the purchase price. (A restocking fee of 15% will be applied if item is not exchanged). Items must be returned with tags, labels and receipts intact, and in original condition (this includes keeping it free of cigarette smoke). Upon receipt of the returned merchandise (and appropriate tags, receipts) we will credit the account originally charged within 10 business days. Any shipping charges incurred will not be refunded. If you are exchanging an item please indicate so on the return label (below) and include $4.99 for reshipment.

-- Click here and print a return label to include with your returning merchandise.
-- Please send the item you wish to return and including all tags and receipts.
-- Make sure to print out and fill in the return label. It is very important that you include your order number and contact information.
--We suggest that you use UPS or USPS Priority Mail for your return and use delivery confirmation. Keep the delivery/tracking number from the package you are returning to ensure that it has been delivered.
--Send all undamaged returns to the following address:
One Stop Fan Shop-Returns
5256 Bellewood Ct. NE Suite 400
Buford, GA 30518

DAMAGED/DEFECTIVE PRODUCTS/INCORRECT ORDER DELIVERY

When you receive your package(s) please inspect it and the contents carefully. It is typical for shipping boxes to endure some wear during transit. If you believe you have received a damaged or defective product, please email us regarding the product. If you open your package and have received the wrong item please email us. It is very important that you contact our Customer Service Department before returning any damaged or incorrect products. We will provide you with a prepaid return shipping label and other information that will make the return process as easy and efficient as possible.