7 days after the buyer receives it | All returns require a Return Goods Authorization by calling . 517.589.4971
. Returns without this authorization will not be accepted. RAs are effective for 60 days only. The RA number must be printed clearly on outside of the carton, and all products must be securely protected in double packaging. If the RA number is not visible, the shipment may be refused. If shipping labels are placed on or RA numbers written on the manufacturer’s boxes, the product will not be in resalable condition, and, in turn, will not be eligible for return. All original packaging and materials must be returned with the product . Damaged and defective product replacements will be sent with no freight expense to the customer.
All non-defective returns will be assessed a 20% restock fee within 90 days of purchase and will only be accepted in resalable condition with all original packaging. Freight charges will not be refunded. Defective product can be returned within 30 days of sale. After 30 days, defective product must be returned to the manufacturer, under the specific warranty allowances. Upon receipt and acceptance of returned items, we will credit the customer’s account for merchandise costs. No cash refunds will be allowed. Credit on account will be issued for the amount paid on the original invoice. The following items are not eligible for return:
1. Items showing obvious signs of misuse, consumer abuse or commercial use.
2. Color copiers, printers, fax machines, toner cartridges and consumables.
Please allow one week for return processing.
Returns will not be accepted 90 days after sale, regardless of reason. |