• Full payment for item and shipping and handling charges is due within 7 days of auction ending. If payment is not received, an Unpaid Item Dispute will be filed through eBay.
  
• We do accept Visa, Mastercard, Discover, and American Express, as well as PayPal. Please feel free to call (800) 386-6190 with any questions.
  
• Wisconsin residents, or customers picking their item up at our WI warehouse, are subject to pay WI Sales Tax of 5.5%.
• Customers picking up large items such as walk in refrigeration may also be subject to a loading fee.
• All items are sold AS IS, WHERE IS. ALL SALES ARE FINAL.
• Free shipping is granted with the agreement that the sale is final and the equipment will be kept. Any amount disclosed as “Free Shipping” will be considered as part of original shipping costs during a refund calculation.
• All items must be picked up 14 days from the auction close date. After that time, there will be a $25 per item storage fee. After 45 days, the item is deemed abandoned and will be resold.
  

• Shipping information is stated in the auction. We will provide a shipping quote for freight shipments when provided with your shipping information.
• All shipping and handling charges must be paid at the time of purchase, as shipping is prepaid.

  UPS SHIPPING

  • We ship small items via UPS Ground. An expedited shipment is at the expense of the buyer.
  • All shipments are automatically insured at $100. Additional insurance for items of value over $100 is the responsibility of the buyer, and is strongly suggested. Insurance must be requested and paid for prior to shipping of the item.
  • We try to ship items via UPS the same day that payment is received, or the day following. We will contact you with any questions, shipping address confirmations, or other issues as soon as possible.
  • We take pride in our packaging, and are not responsible for the handling of the package after it leaves our warehouse. If damage has occurred: 1)Document damage when signing for delivery 2) Keep all packaging materials 3) Photograph damage 4) File a damaged goods claim with UPS.

  FREIGHT SHIPMENTS

  • Large items will be palletized and/or crated and shipped via common freight carrier.
  • We strive to provide our customers with the most affordable, fastest, and most reliable shipment possible.
  • Accessorial surcharges are the responsibility of the buyer; residential and liftgate deliveries require additional surcharges and must be requested and paid for prior to shipping.
  • Used equipment is typically valued by freight companies at $.10 to $.20 per pound. Additional insurance is available at the expense of the buyer, and is STRONGLY SUGGESTED. Insurance must be requested and paid for prior to shipping. Insurance for items valued less than $5,000 is $40; if your item is of higher value we will request insurance costs from our provider.
  • We take pride in our packaging, and are not responsible for the handling of the package after it leaves our warehouse.
  • If damage has occurred: 1)Document damage when signing for delivery 2) Keep all packaging materials 3) Photograph damage 4) File a damaged goods claim with freight carrier.
  • We will assist you with the freight claim process, but ultimately the consignee is responsible for the claim.
  • We do not accept the return of damaged goods refused by the consignee.

  Customer Arranged Shipping

• We do allow customer arranged shipping.
• A packaging/crating fee will be charged.
• We must be provided with Bill of Lading documentation and a statement that you, the shipper, are responsible for charges associated with the shipment.
• We will notify you when the item is ready, and at that time pick up of the item can be arranged.

Customer Pick Up

• Customers are allowed to pick up equipment at our warehouse during our normal business hours; appointments are appreciated.
• Purchases being picked up are subject to WI Sales Tax of 5.5%.
• We will assist with loading the equipment into your vehicle/truck/trailer; however we are NOT RESPONSIBLE for the item once it leaves our loading area.
• You are responsible for strapping/securing the item; therefore supplies such as straps, rope, ties, blankets, etc are highly recommended.

Canadian Purchases/Shipments

• We do allow and appreciate Canadian customers to purchase or equipment!
• Please contact us with your shipping information to request shipping costs.
• ALL BROKERAGE/CUSTOMS CLEARANCE COSTS ARE THE RESPONSIBILITY OF THE BUYER.
• Customer arranged shipping is also available; a crating fee will apply.

• All sales are final.
• However, if there is an issue, we will be happy to investigate the situation. You must contact us in writing within three days of receiving the equipment to explain the circumstances.
• JR Ranch Equipment, Inc. will not be responsible for labor costs involved with repairs; but parts may be covered within sixty days of receiving the equipment.
• JR Ranch Equipment, Inc. is not responsible for any costs involved with repairs done to the equipment without our prior approval.
• We do not pay for, or reimburse for, the installation of equipment or for equipment to be "checked over" by a professional service.
• For approved returns, the buyer must arrange return shipping. JR Ranch Equipment, Inc. is not responsible for returning the item to us. Initial shipping costs will not be refunded.
• The item cost, less 20% restocking fee, will be refunded after the equipment has been returned to us and meets our inspection.

  We do not accept the return of items damaged during shipment. The customer is responsible for keeping the equipment and filing a damaged goods claim. We will refuse any return of damaged goods; therefore the buyer would be liable for any additional shipping and/or storage charges.

• Typically our items are shipped without plugs and/or cords. This is done to ensure that the unit will be hooked up or plugged in correctly to the right electrical supply, ensuring safe and proper use. The installation of the cord/plug, or hardwiring of the unit, may require the service of an electrician. We are not responsible for parts or service needed for installation on equipment.

• Refrigeration units are to be used in the recommended ambient temperature as stated by the manufacturer.
• Failure to do so may cause the equipment to function improperly and/or break down. In such a case, we are in no way responsible for the equipment.