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Item:Customer Service for Dummies HOW TO IMPROVE business SC

Customer Service for Dummies HOW TO IMPROVE business SC

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Price:US $5.50
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Item number:260341127192
Item location:Atlanta, Georgia, United States
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Item specifics - Nonfiction Books
Author: Karen Leland, Keith BaileyPublisher: Hungry Minds Inc
ISBN-10: 1568843917Category: Business & Economics
ISBN-13: 9781568843919 General Business
Format: Softcover --
Publication Year: 1995Condition: Acceptable
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Details
Series:--For Dummies

Size
Length:346 pages
Height:10.0 in.
Width:7.5 in.
Thickness:1.0 in.
Weight:24.8 oz.

Publisher's Note
This step-by-step guide takes the mystery out of customer service and outlines how to provide the best quality service possible. Executives, managers, and all other staff members will benefit from the surefire steps on getting through the everyday challenge of keeping clients and customers satisfied. Includes how to deal with angry customers, how to train staff to be more aware of customer service issues, and more.
You've probably encountered a rude clerk, telephone operator, or bus driver at least once in your life. But do you know what it feels like to be on the other side . . . to have people screaming at you, threatening to report you to your supervisor, or demanding faster service? Finally, there's a book about all this, and it's called Customer Service For Dummies. If your objective is to get better service as a customer, train your staff in how to deal with difficult people and situations, or improve your personal communication style, let customer service experts Karen Leland and Keith Bailey get you on the right track.


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Up for sale is a gently used softcover book in very good, very clean .... looks like new... condition.

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