Items covered under our 30 day warranty or our 7 day D.O.A. (Dead on Arrival) warranty can be return if the item is defective. We allow returns of the items within 7 days of receiving the item. 7 days starts the day the item is delivered. After 7 days we will not accept returns for a refund of any kind. The item will be tested upon arrival at our warehouse. Any items found not be defective will result in a 15% restocking fee and shipping will not be refunded. If the item is found to be defective we will replace the item at no charge to the customer or offer a refund.   Items that are being sold "as is" or untested can not be returned and they are not cover by our warranty under any circumstance.   Please contact the sales department for return instructions and RMA number.

All of our laptops that have an operating system and come as a complete laptop include a 30-day warranty, unless it is being sold as is. This warranty means that we will repair or replace at our discretion any hardware that becomes defective within the 30 day period, excluding the battery. We don't warranty batteries because it's the one thing that is considered a "depletable commodity" on a used laptop (you can count on them wearing out). We can't even guarantee your laptop battery will hold a charge at all.

 

All items that are offered with a 7 day DOA warranty will be stated in the item description. This warranty covers you against receiving an item that doesn't work. In the event that you do receive an item that is dead on arrival we will replace the item or offer a refund if a replacement is not possible. This warranty does not cover compatibility issues.

 

All items sold as is or untested are excluded from returns and warranty.