We only want happy customers . Insurance is optional, if by chance any item is lost in the mail, received damaged, or misrepresented, the buyer will receive a FULL refund or replacement at no extra cost if you have purchased the insurance. We offer a refund minus the cost of the insurance and the cost of shipping if you are not satisfied for any reason. We do our best to describe the flaws. If you got an item other than described, we will take it back and pay the shipping charges |