We do accept returns and exchanges.
All returns must be sent back to us in their new condition.
There is a $15 AU restocking fee which is waived on exchanges. If you would like to make an exchange please email us at questions@virtualexchanges.com
Shipping on returns and exchanges will be the responsibility of the buyer.
You must email us prior to making a return or exchange.
We will provide you with Return form and RMA #.
Be sure to include the item number of your purchase when
making a return.
All sales are final 20 days after purchase!
Customer Service
Our customer service hours are
Monday-Friday 9:00-5:00 US EDT.
We try our best to respond to all emails within 24 hours.
We take value in our customers and will do our best to resolve all problems as quickly as possible. Be sure to include the item number of your purchase when emailing us.