All of our items are brand new. Our CDs, DVDs, and VHS Tapes come factory sealed if they come from the manufacturer that way. We do not sell used or promotional items so you will not receive items that have remainder marks or punch outs. We sell hundreds of items every day so you can imagine how much e-mail we receive. We are proud of our customer service so we make it a point to answer every e-mail we receive. If you do not receive a response from us within 48 hours, please feel free to e-mail us again. We understand that there are e-mail junk filters on everyone's e-mail service, so we have the same scenario. It is not that we are ignoring your request, but we did not receive it.
We want you to be satisfied with your purchase and want to keep you up to date with our transaction. We send daily e-mails to keep you abreast of the status of your purchase. When payment has been received, you will receive an e-mail stating that we are processing your order. It is very important that you set your junk e-mail filter to accept any e-mail from us (info@bookshack-fl.com, shipping@bookshack-fl.com, sales@bookshack-fl.com). Once the item has shipped, we send an e-mail with all the shipping details. If you do not receive the shipping e-mail within one week of receiving the processing e-mail, this does not mean that your item did not ship. Some of our bulk e-mails (we do not spam) get rejected from certain e-mail servers and that e-mail does not get delivered to your inbox. If this is the case, please look on your eBay account and it will show where the transaction was marked as shipped. If this STILL does not show that the item was shipped, then please let us know and we will find out what happened.
Please be sure to read our policies before making your purchase: Payment terms: We accept Paypal, money orders, cashier checks, or personal checks. They must be in US dollars. If you wish to send a payment other than PayPal, please send it to The Book Shack, PO Box 522016, Longwood, FL 32752-2016. See payment details for more information.
Shipping: We ship anywhere in the world provided the US Post Office delivers to your country.The shipping costs are provided in the listing at the bottom of the item page. In the drop down menu, select the country you live in, the number of items you want and press the update button. The shipping cost will be displayed for you. We do offer discounted shipping costs on multiple items. Once the purchase has been made, please wait for eBay to send you an updated invoice. If you do not receive one within 24 hours of your purchase, let us know and we will send you an invoice. Once you have paid for the item and then realize you paid too much for shipping, we will not be able to issue a refund. We are not a company that will leave negative feedback if you do not pay within 24 hours. See shipping policies for more information.
Be sure to check out our eBay store for more items.
Thank you for your interest and if you do not see what you are looking for, please feel free to e-mail us. |
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