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Our Policy is to treat every customer as we would like to be treated ourselves.
This means good communication, friendly service and good quality merchandise.
If you do have a problem with any of your purchases from us, please contact us first, so we can help you with your problem. We are quite willing to work through your dilemma with you.
Please note that all our Mugs are Handwash Only!!
We send washing instructions with all our Mugs stating this.
If a Mug has been put through the dishwasher, sorry, but the policy is voided.
Replacement/Refund will be made on any Breakages whilst in the Post (after photographic evidence is viewed). You will also need to contact Australia Post with a claim, which we are happy to help with.
Please contact us if you have any questions.
We can be contacted through the Ebay Message system or directly by email through our email icon in the store. |