Your Peace of Mind Is Our Priority
We are proud of our Halfpricedrapes.com products and want you to be perfectly satisfied with your purchase.
Stock Sizes: Half Price Drapes offers 30 days money back guarantee for all stock sizes. 30 days applies from the date of receipt of the order. Please note following categories have stock sizes.
- Signature Budget Curtains & Drapes.
- Signature Velvet Curtains & Drapes.
- Signature Linen Curtains & Drapes.
- Signature Sheer Curtains & Drapes.
- Designer Silk Curtains & Drapes.
Note: Please note any size, which is not a stock size in the above categories, is considered to be custom size, hence standard stock size return policy does not apply. Shipping will not be refunded and the customer pays return shipping unless there is a material defect.
Custom Curtains & Drapery: At Half Price Drapes our products are 100% guaranteed against defects in quality or craftsmanship. In the event of a defect in your custom drapery, Half Price Drapes will, at our discretion, refund, repair or re-make the item. Following categories are considered to be custom.
- Thai Solid Silk Curtains & Drapes.
Clearance Items: Please note all items marked, as clearance cannot be returned for a refund. We do provide store credit if the item is returned within 30days. If there is any material defect Half Price Drapes may at our discretion, refund, repair or re-make the item.
Color Variations: Please note color of the drapes can vary from monitor to monitor, and actual fabric may be of different shades as Silk is a natural fabric and each dye lot differs. We do provide fabric swatches for most of our custom & stock curtains, hence if possible please do purchase the swatches. Please ensure you order correct color and again please note in most cases the actual curtain color shade may be different than the swatch color within the industry acceptable standards.
Drapery Hardware & Home Accessories: Please note drapery hardware & home accessories can be returned for a refund within 30days of the receipt of the order. All items must be retuned in its original packaging. 10% restocking fees will be charged for all drapery hardware & home accessories.
Returns Process: You can return the merchandise through the mail for a refund or replacement. You must call 1-866-413-7273 to obtain an RMA #. To make a return by mail, send your package along with original invoice and "Return Authorization Form� that you received with your merchandise. Indicate the reason for the return and the action to be taken, such as replacement or refund. Be sure to keep a copy for your records.
Refund Time Frame: Please allow 7-10 business days, for the refund to be processed.
Mail the package to: Half Price Drapes 316 Stealth Court LIVERMORE, CA 94551
We will process your return and follow your instructions. You may use the shipping carrier most convenient for you. If you do not have your original invoice, please send a letter with your merchandise that includes the following information:
Name Address Phone Number Order Number Item Description/Name Reason for Return Action to be taken upon return
Return your package to the address listed above. If you have any questions please
Email cs@halfpricedrapes.com |