To return or exhange an item, please obtain a Return Merchandise Authorization (RMA) number by contacting Customer Service. We will send you complete instructions on how to return your package. Please be aware that we cannot accept return merchandise that arrives without an RMA number on the outside of the package.    
Unopened Merchandise
We will accept your return of unopened items for credit to your credit card within 30 days of the purchase date. All unopened returns will incur a 25% restocking fee.  
Defective Merchandise
We will be happy to exchange any defective product for the same item within 30 days of purchase. The only adult novelties are considered defective if they battery operated with a mechanical defect.  
Opened Non-Defective Merchandise
Unfortunately we cannot accept opened, non-defective merchandise for credit or exchange due to sanitary reasons and agreements with our vendors.
All product information including but not limited to descriptions, images, and product dimensions is ordinary provided by manufacturers.  We normally do the best we can to process product data and present it to our customers.  The information provided to us is not always 100% accurate and, unfortunately, mistakes happen. Irroneous, non-descriptive, and incomplete product information is not a reason to return an open item.
Note: Shipping and handling charges are not refundable for returns of unopened non-defective merchandise; however, all shipping and handling costs are waived for exchange of defective items. Postage for shipment of return merchandise is the responsibility of the customer.