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Shipping Times
Shipping times vary and we are not responsible for shipping times. Usually, UPS & USPS takes 1-7 days to deliver packages. We make every effort to get your packages shipped as soon as possible. Even though USPS claims to delivery all packages within 3-5 business days, their proven track record with our company is that it can take anywhere from 3-14 days. If there is a choice during checkout, we recommend choosing UPS shipping because they are more reliable and their shipping times have a higher percentage rate of being delivered on time.
Shipping Info
Every attempt will be made to ship your order within 24 hours of when it is a received. As the shipper, it is at our discretion to which is the best choice for shipping. For instance, if you choose to ship an icemaker USPS and we feel it is a better choice to ship via UPS, we have the right to do so, as UPS has insurance to protect you in case your item is damaged.
Our responsibility for shipments reaching their destination in a satisfactory condition ends with the delivery (in good condition) by us to the transportation carrier.You are obliged to pay all transportation costs involved in a warranty / return transaction (or for any other parts returned to us for credit) unless we are in error.
Shipping Insurance
Optional shipping insurance is available during checkout. If you order and choose USPS as your shipping choice and do not purchase the optional insurance, we are 100% not responsible for lost or damaged packages. By placing an order, you are agreeing to these conditions. If you choose UPS shipping, insurance is included up to $100 for free. Please, if your order is shipping via USPS, for your own peace of mind, purchase the optional insurance.
Refused Shipments
A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting PartsAppliance.com to obtain proper return instructions may be assessed a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.
Returns
If you find it necessary to return goods for credit, please write or call for permission and instructions. The only parts that may be returned are those purchased with the past 30 days. Credit cannot be issued for parts other than those originally purchased from us. A 25% restocking fee will be charged on all items accepted for return. This charge will not be made when we are in error. Items which were specially ordered for you cannot be returned for credit. Our invoice number showing where the replacement part was originally purchased must be furnished in the event credit is requested. Electrical parts must be returned in the original factory packaging with no sign of usage or installation.
General Return Information
- Authorized Returns:
Returns must be authorized by contacting PartsAppliance.com to obtain a Return Authorization Number. Authorization does not guarantee credit. PartsAppliance.com will issue credit to the customer upon receipt of the return package. The customer's card may be recharged any applicable fees if subsequent inspection reveals damage, missing components, or incorrect reason for return. Authorized returns must be received by the warehouse no later than 30 days from the date of original shipment to the customer. Packages received thirty (30) days after original shipment date may not be accepted and may subsequently be returned to the customer. All returned products must be in resalable condition, including: all components, manuals, registration cards, and original undamaged packaging. In addition, the following restrictions apply: Credit cannot be issued for electric or electronic parts that have been installed. Some returned parts may incur a restocking fee.
- Unauthorized Returns:
An unauthorized return is defined as any package returned to PartsAppliance.com without the proper return authorization code on the shipping label. Unauthorized returns may include any package refused by the customer during a delivery attempt. Unauthorized returns received by PartsAppliance.com may be refused at the warehouse and returned to the sender. In this case, the customer may be held responsible for the cost of shipping the package back to the sender. This cost will be passed along to the customer either in the form of a deduction from the total credit due to the customer or a charge to the credit card if refund has already been issued. Any credits issued may be delayed.
Process for Returning Merchandise
- Obtain a Return Merchandise Authorization (RMA) Number: All returns must have an RMA number for processing. Call PartsAppliance.com at 1-773-278-1300 to receive a Return Merchandise Authorization number and download our RMA Form. RMA's are only valid for thirty (30) days from the date of original product shipment to the customer.
- Include the RMA number on the outside of the package: RMA numbers should be clearly displayed on the return shipping label of any package being returned to PartsAppliance.com . Make sure to include the RMA Form in the box. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label will not be accepted.
- Ship within thirty (30) days: Products must be returned within thirty (30) days of original shipment to the customer. Packages received after 30 days of original shipment will not be accepted and may be returned to the customer.
- Repack in original packaging: Enclose everything originally received, including all components, manuals, and registration cards. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. PartsAppliance.com is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments.
PartsAppliance.com is your premier source for home
appliance parts and accessories. Our team is dedicated to providing you with an easy solution for replacing your home appliance parts, with online live chat, phone model number lookup, and expert advice to replace your appliance parts without calling a repair company.
Our parent company has been in the home appliance parts business since 1954. We have won several manufacturer awards for outstanding growth and customer service. PartsAppliance.com uses the latest in Internet, e-commerce technology to serve our customers with an amazing experience using simple website search, checkout, and followup/tracking methods. DIY comsumers now have a website they can call home for all their appliance parts needs.
PartsAppliance.com has the lowest prices, exact replacement parts, expedited delivery, and expert support to make your online shopping the most handy and affordable way to purchase and fix your appliance parts.
With our advanced, yet simple to use website, replacement appliance parts can be ordered 24 hours a day, seven days a week, 365 days a year!
If you are not sure if this part will fit - please call or email us:
Our Email Address: info@partsappliance.com
CALL TOLL FREE: (800) 621-1932
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