Feedback Policy
We gladly leave feedback for every item sold, once we have heard from the buyer (via feedback) that they are happy with the auction. In the rare circumstance that there is a problem, please contact us for resolution prior to leaving feedback.
Payment Terms
Our preference is to be paid by Postal Money Order, but we will accept PayPal . We also do accept personal checks. We will wait until personal checks clear before shipping merchandise. We expect payment within 72 hours of auction completion.
Mail Postal Money Orders and checks to:
Con$ign-Net
196 Danbury Road
Wilton, CT 06897
PayPal account is tlg@consign-net.com
Tax Message
We collect Connecticut sales taxes on all sales made to Connecticut residents and to any sales picked up in Connecticut.
International Payments
We will accept Pay Pal, Money Orders or Personal Checks or payments on international sales. HOWEVER, if it is by either a money order or personal check it must come from a financial institution that has a branch in the United States, or a $5 US fee must be added. Foreign checks and money orders must be cleared through a foreign bank and we are charged a $5 fee for this service
Shipping & Handling
We will attempt to ship all items within 48 hours of receiving payment (or check clearance) - usually via UPS or USPS.
We will ship internationally to all but the Russian Federation. Alaska and Hawaii are considered international shipments.
Some large items are declared to be Pickup Only. eMail (tlg@consign-net.com) to make arrangements. We are in Wilton, CT ( Southwest Connecticut ) In some cases the item will be at the consignor's location rather than Wilton. PLEASE do not ask us to ship items that we have declared to be Pickup Only.
When we ship by UPS there is automatic $100 insurance provided. If the buyer wishes additional insurance they should identify this to Con$ign-Net and we will provide costs.
When shipping by USPS we do not automatically provide insurance unless specifically requested by the buyer in advance of shipment AND the buyer agrees to pay the additional fees.
International Shipments
For shipments outside the U.S. INSURANCE IS REQUIRED and will be billed after completion of the auction.
If requested we will ship USPS First Class Mail International, we will require an email from the buyer indicating they accept full responsibility should the package become lost, stolen or damaged. USPS First Class mail offers no insurance.
Should the buyer wish no insurance the following statement should be copy and provided in an email to Con$ign-Net.
I (buyer name) would like my package shipped by USPS First Class Mail International and accept full responsibility for the package if it is lost, stolen or damaged.. I understand there will be no insurance provided.
Returns
Returns must receive the approval of Con$ign-Net before they are sent back. We will accept returns for mistakes made by Con$ign-Net, and will pay the return shipping. If there are customer issues regarding "condition not as described" we will require a detailed explanation of this problem and digital pictures to show the problems.
In the event the buyer wishes to return an item that does not fit , we may accept it back but the buyer will pay the return postage plus a 15% ( of product cost) restocking fee to cover our costs associated with the return.
Damaged or Broken Merchandise
In the event merchandise is damaged on shipment, the buyer should be prepared to send digital pictures to Con$ign-Net showing the problem. The buyer is also responsible for holding the packaging and the product so we can file a claim. Frequently the insurer will need to inspect the merchandise before they will issue a refund. We will provide reimbursement to the customer when we are paid by the insurance company.
Insurance
UPS Shipments include insurance for items up to $100 value. Buyer is responsible for requesting additional insurance if desired, at buyer's expense for sales over $100.
We do not automatically provide insurance for USPS shipments unless specifically requested by buyer in advance of shipment, and buyer agrees to pay the additional cost.
If the buyer chooses NOT to have insurance for items sold over $100, they are responsible for all costs beyond the additional $100 in the event the item is lost or broken
For shipments outside of the U.S. insurance is required, and will be billed after completion of the auction.
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