* *
PLEASE BE AWARE THAT THE
WARRANTY
ON THIS ITEM WILL ONLY BE VALID IF PURCHASED FROM AN AUTHORIZED DEALER.
~WE ARE AN AUTHORIZED DEALER ~
Here is some
general information that we think you should be aware of. We like to provide
as much information to you as possible. = )
Q. What is this product made of?
A. They
are made from a combination of Engineered Woods - a mixture of high quality,
hard and soft wood materials which generally come from the surplus of the
original lumber processing. Commonly referred to as MDF (Medium Density
Fiberboard) and Composite Wood, these materials are wood fibers bonded
together with a synthetic resin in a process that combines high heat and
pressure to make a very stable, environmentally friendly product. The result
is dense, strong panels of fiberboard and/or particleboard (composite wood)
which are then laminated with durable, attractive finishes. These materials
are then further manufactured into furniture components in a precision,
state-of-the-art manufacturing facility. Components are inspected and
packaged with high quality, European hardware that has been designed to make
home assembly quick and easy.
Q. What if I am missing a part?
A. This
would be unusual. However, in the event you find a component of your unit to
be missing when you receive it, simply contact the toll free help line on
the instructions and our staff will assist you.
Q. Are the units easy to assemble?
A. Yes.
Each unit comes with detailed assembly instructions and one person can
assemble most of them in well under an hour. We recommend that if you have
any reservations about tackling this project alone, you should get a friend
or neighbor to help. In the event you find yourself struggling with any part
of the assembly process, please feel comfortable in contacting our
experienced customer service department. Surveys indicate approximately 50%
of the assemblers are female customers and most find our assembly
instructions very easy to follow. Additionally, our sales & marketing
employees assemble and write our instructions to make sure we provide enough
common sense directions.
Q. What if I don't understand the
instructions?
A.
Should you find yourself in difficulty, simply contact the toll-free help
number shown on the instructions and our staff will assist you.
Q. How do I clean your products?
A. We
recommend that you simply wipe your units with a clean, damp cloth and then
dry immediately with another clean cloth to maximize the life span and look
of your unit.
Q. Can I paint or varnish your
units?
A. NO!
All of these products have a laminate finish, and should not be painted or
varnished.
Q. Are they waterproof?
A. NO!
If liquid is spilled and quickly wiped up, no damage will be done to your
unit. However, continuous exposure to liquids or high humidity may cause
damage to the board.
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