| Shipping Details: |
For Domestic orders: Orders are generally shipped on the day after full payment except metal enclosure pedals, which may take up to 5 days to build. We ship with USPS Priority Mail or USPS First Class Mail depending on the size and weight of the item. Please keep in mind that USPS transit times are not guaranteed delivery times, but estimates. Ussually Priority Mail takes less than 3 days, First Class Mail takes around 5 days, but we have experienced longer delivery times.
For International Orders: Unlike domestic orders, shipping an international order requires post office visits and do not support automated PayPal shipping labels. Also there is some additional work has to be done, such as filling out customs forms, etc. So shipping an international order may take additinal 3-4 days, AFTER building your order. Generally, we go to post office 2-3 or 4 times a week depending on work load, just to ship international orders.For example if you win an auction on the day we go to the post office, there is chance your order will not be shipped before our next office visit, which may be up to 3-4 days apart. That said, most of the time, we try to ship in 24 hours.
Once your item is shipped, we will leave positive feedback. That means, if you recieve a positive feedback, it means your order will be shipped that day or earlier. In most cases, we ship faster than we leave feedback. Once we leave positive feedback, please allow about 2 weeks to recieve your order. USPS First Class International Mail takes around 10-15 days to reach its destination. Please note that, there might be additional delays, customs or otherwise. USPS First Class International is NOT an insurable service, hence we DO NOT ship the international orders with insurance, yet not a single package got lost. |
| Returns: | In the unlikely event that a return is request, all returns must include all original items undamaged, in re-saleable condition, all original packaging including manuals etc. Shipping and handling fees are not refundable if you want to return a product without defects or malfunctions. If you believe that the product is failing to function properly or damaged in some ways, we will replace it at not cost. In that case, we will pay all the shipping. |