Eureka Dust Cup Filter DCF 14 Arm & Hammer 62731 62396

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Please read the listing thoroughly.  Most of your questions can be answered without emailing.  If you email a question that is covered in the listing, we will not respond.  Emailing is for clarification, not for those who cannot be bothered to read the listing. 

The following are answers to many questions.  If you email with a question that is covered in the listing, your email will not be answered.  Reading the listing keeps the costs low for everybody and allows us to ship packages faster for those who have won our auctions. 

Will you accept (any other form of payment)?

We accept Paypal only, no exceptions.

Will you ship to?

We ship only to the United States.  Please include a physical address since this  vacuum cleaner will be shipped through FedEx.

When will my order ship?

We usually ship within 3 business days, via FedEx.

We send tracking information on EVERY package we ship.  Watch your email box for a "VacShack has sent you a package" email or an email from FedEx. 

Please do not email unless it has been over 10 days and you have still not received your package.

Can you give me the tracking number for my package?

We send tracking information on EVERY package we ship.  Watch your email box for a "VacShack has sent you a package" email or an email from FedEx. 

Is this item new, is it genuine?

Unless otherwise stated, all items are  New in Box or in original manufacturer's packaging,,,,,,,The only exceptions would be noted, and those would be floor models or overstock items. 

Can I return my item?

If you have a problem with your order, please email us with the item number and either with the email address you used to order or through the eBay system.  This allows us to look up your order and be prepared with an answer.

If the item is defective, please email us; see above.

If your item requires warranty work, please refer to manufacturer's warranty paperwork.  Vacuums that have been USED cannot be returned to us for any reason. 

Do you have a buy it now for this item? Will you end the auction early?

All items that have a buy it now, have that clearly stated in the auction.  If not, it cannot be ended

Can I pick up the item instead of having it shipped?

You are welcome, of course, to shop our retail store.  However, items purchased online must be shipped. 

What is the best way to contact you?

If you have a problem with your order, please email us with the item number and either with the email address you used to order or through the eBay system.  This allows us to look up your order and be prepared with an answer.

Will you leave me positive feedback? 

We leave positive feedback for all buyers who have paid on time; are happy with their purchase and/or have made every attempt to resolve any problems.  We post feedback monthly (sometimes more often), based on the feedback left for us;  but emailing and asking for it will not get your feedback quicker, it only slows us down.  We won't forget you, we promise!

These questions represent the majority of questions we receive via email.  We will make every effort to answer all other questions as quickly and accurately as possible.