Returns must be made within 7 days of receiving your purchase. Custom orders are not returnable. Refunds for any returned merchandise are processed after inspection and within 30 days of receipt of the returned merchandise. Refunds will be credited to the original purchasing credit card account number only. There will be a 25% restocking charge on all returns except those which are returned as a defective product. Custom orders are not returnable. Please note that you are responsible for all shipping costs unless the return is a result of our error. Refunds will not be given on any uninsured, returned merchandise which has been lost or damaged in transit. You must insure your return shipment. All returns must have an RGA number. Please contact us and we will provide an RGA number and instructions on how and where to ship the product back. Wrong Products Shipped/Received If you are shipped a different product than you ordered, please contact us within 24 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship the product back. If the product is required to be returned, we will pay for the return freight and upon receipt and inspection of the original product, we will ship the correct product to you.