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Basic Agreement:
If you are the "Winning Bidder" / "Buyer" this is a binding
contract between you and us ("ecWorld Imports"). Simply put - you have agreed to
purchase this product - you pay and we ship! Shipping & Handling / Insurance: Winning
Bidder / Buyer shall pay the amount stated above for Shipping & Handling ("S&H") and
Insurance (if applicable) within the lower 48 continental United States. We reserve the
right to ship items via any carrier we deem appropriate (such as: USPS, FedEx, or UPS).
Alaska, Hawaii, Puerto Rico, Canada, Australia, United Kingdom (UK), and other
International Winning Bidders / Buyers shall pay additional S&H charges. Please e-mail us
for additional information regarding these additional S&H charges PRIOR to bidding or
buying! If you don't purchase Insurance (when available), we cannot be responsible for
any damage or loss during shipping. International Winning Bidders / Buyers please be
aware that you may be required (depending on your country's import laws) to pay additional
Customs, Duty, and/or Broker Fees - we are not responsible to quote, or pay, for any such
fees - we will, however, assist you in producing any reasonable documentation requested
for this purpose. Please note: You can save on S&H / Insurance costs by arranging to
pick-up your items at our North Hollywood, CA warehouse (please see instructions below).
CA Sales Tax:
If item is being shipped to an address located within the State of
California, we will automatically add 8.25% to the price of the item to pay for California
State Sales Tax.
Payment Methods:Please pay within three (3) days of sale. PayPal is the fastest and
preferred method of payment. We accept all major Credit Cards via PayPal. Our PayPal
account is ecworldauctions@adelphia.net . We accept international payments via
PayPal (confirmed addresses only). We also accept Cashier's, Business, &
Personal Checks, and U.S. Postal & Bank Money Orders (NOTE: These types of
payments must clear our bank before any items are shipped - usually 5 to 10
business days). Please do not send cash. Shipping Costs / Combined Shipping
Discounts:
We offer combined shipping discounts to Buyers who purchase
multiple items at once and pay for them together. Upon receiving your
request, we will do our best, where possible, to combine the shipping of
multiple items in an effort to save you money on shipping costs. Please
feel free to shop our eBay Store and eBay Auctions for multiple items, when
you're finished, just send us a quick note via e-mail identifying the eBay items
you wish to combine - we'll then proceed to merge and combine all items into a
single invoice, and if possible, reduce the combined total shipping costs to
save you money! Some larger items (such as luggage sets) will require the
use of our Shipping Rate Calculator for shipping destinations within the
Continental USA - this calculator can only be used to calculate the shipping
cost of one (1) set only (not multiple sets), as luggage sets come packaged in
large boxes which cannot be combined into a single larger shipping package.
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Shipping Time: We do our very best to ship within three (3) business days of receipt of
PayPal Payment Confirmation e-mail, or note (U.S. Postal or Bank Money Order / Cashier's,
Business, or Personal Check / PayPal eCheck) clearing our bank. Please note that some
items may take longer to ship due to inventory availability, or a "Holiday Rush" - so
please be patient. Once shipped, the item will be in transit from our warehouse in North
Hollywood, CA 91605 to your shipping location. Please see the estimated transit time (in
business days) map.
100% Satisfaction Guarantee:
We offer GREAT QUALITY PRODUCTS and GREAT SERVICE at GREAT
PRICES! We stand behind our products, quality pictures, and accurate descriptions - as
such, we offer a 100% SATISFACTION GUARANTEE! We're a small, but very honest,
family-owned business - and a trustworthy eBay PowerSeller & SquareTrade Member since
2000. Please read our POSITIVE FEEDBACK...and buy with total confidence!
Product Availability:
All sales are subject to availability. In the rare event that we cannot
provide you with the item that you have won or purchased, we will promptly refund your
payment in full.
Returns, Exchanges & Refunds:
Returns, exchanges or refunds MUST be
initiated within three (3) days of receiving your item, and MUST be pre-approved by us in
writing. Approved items must be returned, and arrive, at our location in a new & unused
condition, and in their original box. Winning Bidder / Buyer shall be responsible for ALL
S&H (to and from) and Insurance costs - these costs are NOT refundable. Items which are
returned to us without our written approval, will not be accepted, and returned to sender
at sender's expense. Please note that there are no returns, exchanges or refunds on any
wholesale, blowout, or closeout auctions / sales - these sales are final.
Return of any Computer, Camera, Projector, TV, Cell Phone accessory or Consumer
Electronics product may be subject to a 30% restocking fee.
Feedback Policy: Upon receiving Winning Bidder's / Buyer's feedback, we will reciprocate, and post
similar and appropriate feedback (positive, neutral, or negative). If you have a problem
or concern, please contact us PRIOR to posting any Neutral or Negative Feedback. Please
do not bid if you do not intend on paying! Non-paying Winning Bidders / Buyers shall be
reported to eBay and subject to receiving Negative Feedback.
Office & Warehouse Hours:
Our office hours are: Monday to Friday - 9:00 am to 5:00 pm
(Pacific Coast /California Time). Winning Bidders / Buyers can save on Shipping &
Handling / Insurance costs by arranging to pick-up at our warehouse. Please call us FIRST
at 1-818-767-7100 to coordinate a pick-up. Please note that this is a warehouse for
pick-ups only - it is not structured as a store where you can view, examine, or shop for
products.
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