• Shipping and handling is $2.00 for the first item, and $.50 for each additional item.
• We ship to the US and Canada.
• Please pay in ONE payment In order to qualify for combined shipping.
• All packages are sent out the day after payment is received.
• We will be happy to ship priority mail at an additional charge. Please e-mail us.
• Delivery Confirmation is included at no extra charge to you. This lets us know that you have received your package safely.

• Coolcharmz accepts Paypal, Money Orders or Cashier's checks. No personal checks please!
• Payments must be received within (7) days of auction close.
• We reserve the right to file a non-paying Bidder Alert if the payment is not received within the specified time frame.
• Insurance is optional however the Buyer agrees to accept all risk if not insured. We now self-insure.
• Due to the amount of time and red tape required by the post office for filing a claim, any items on which insurance is purchased will now be covered by our own insurance fund.
• Insure up to $50.00 for $1.30, $50.00 to $100.00 is $2.20.

• We leave feedback upon hearing you received your item safe and sound and that you are happy with it.
• Most buyers let us know by leaving positive feedback, but you may also send us an email.

CoolCharmz.com is based in Orlando, Florida and we can safely, quickly and conveniently ship Italian Charms throughout the world.

• Large selection with great prices!

• From 9am to 5pm (EST) we have a customer service representative available to answer any of your questions. Reach us by phone toll free at 1-866-482-4276 or by email. All email inquires will be answered within 24 hours. We are closed however on weekends. Most correspondence or phone messages during this time will be answered the following Monday.

• For your convenience, we accept Visa, MasterCard, PayPal and money orders. Call us if you would like to pay by credit card.

• Best of all, you are fully protected with our 100% ironclad Guarantee, so there is absolutely no risk to you! If you are not satisfied with your items, return them within 30 days and we will promptly give you a FULL refund. NO questions asked! This does not apply to custom orders. Custom orders are non-refundable.

"I really love the charms I have received from your co. You business and service has been very professional. Your delivery was very quick. You have been very helpful when I was looking for certain charm…you found it for me! Thank you for helping me complete my charm bracelet. A class "A" company."
- Connie

"I was extremely satisfied with the quick and prompt service of Coolcharmz. That was one of the main reasons I was a repeat customer. My daughter and I loved the quality of the charms that we purchased and plan on purchasing some more. I just want to thank Coolcharmz for the excellent service and remember expect me being a customer over and over again."
- Monica Gonsalez

"Just a brief note to say that I think your service is excellent, your merchandise is top of the line and the communication was super. A buyer could not ask for a more customer friendly dealer. I hope to do business with you again."
- Mike Guerreiro

No way to say enough about this company. Candace goes above the call to help and make sure the charms are exactly what i want before she processes them. Anyone needing a custom Italian link charm would be silly to buy from anyone else. I absolutely could not believe the pricing. Most companies want 3-5 x as much . Rate this company - EXCELLENT!
-Rhonda Seward