| Customer Service
__________________________________________________________________________ | We understand that how we treat you is what drives the success of our company. Please review our feedbacks and note that we pride ourselves to ensure that our customers receive the personal attention they deserve. We monitor and reply to any and all e-mail in a timely manner, typically within 24 hours, except on weekends it may take longer to reply. If for any reason you have a question or concern, please email us before leaving any unfavorable feedback. |
About our Products
__________________________________________________________________________ The Firefly Trading Company sells shelf-pulls from major department stores, new merchandise, wholesale lots, customer returns and general overstock. The Definitions Shelf-Pulls: Previously available for sale in major department store and/or retail chains throughout the country but were never sold. The items usually have multiple stickers and tags representing numerous mark downs and have been handled by customers rather regularly. On occasion, these shelf pull items may have surface dirt, loose seams, etc due to the excessive handling while they were for sale in the retail environment, however these are not major flaws and our prices represent what the item is and returns will generally be frowned upon. IF the item has major flaws, it will be stated in the auction with a starting bid of typically $1.00 or less. New Merchandise: Items that are considered new or ‘NIB’ (New in box) are items never previously offered for sale. Wholesale Lots: On occasion we may have a surplus of items that we have not been able to sell or are easier to sell as a bundle, in that case we’ll bunch numerous items together as a wholesale lot and sell them to you. Customer Returns: These items were once purchased by a consumer and ultimately returned for a variety of reasons including but not limited to; Defect, dis-satisfaction, change of mind, open box, etc. In most cases, customer returns are slightly used WITHOUT tags and the condition of the item will be specified in the auction details. Most customer returns are in good condition, some are salvage; rest assured the details will be disclosed. General Overstock: This category is similar to shelf pulls, items that were going to be made available for sale but never made it out of the stores back storage room. In other-words, never handled by the customer and more often than not, considered new w/tags. Thank you again for checking us out, we sincerely hope that we can work with you in the near future. Please also look at our other auctions for great quality items and merchandise. Firefly Trading, lighting the way to quality items and low cost. | 
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