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PLEASE
READ THE FOLLOWING INFORMATION CAREFULLY BEFORE PLACING YOUR BID.
Payment
accepted: PAYPAL. For other
payment method, pls contact us by email.
SHIPPING/ HANDLING:
A flat rate of $32 for all 48 lower states, insurance included except
on FREE SHIP item. Cost of sh/h to HI, AK, PR, GU and APO address
is $48 via USPS Priority Mail. We DO NOT ship
to PO BOX address as we use UPS ground shipment, unless you
upgrade to USPS Priority shipment for $48. Pls be reminded that guitar
shipment is an oversize box and these charges reflect the cost of
shipping, material and labor for safe delivery to you.
INTERNATIONAL
SHIPMENT: All international shipment is shipped via USPS
Priority Mail/ EMS and is scheduled 2 times a week. For exact sh/h
cost, please use Ebay shipping calculator or contact us after sales.
Please be aware that you are responsible for all TAXES, CUSTOM/ BROKERAGE
and DUTY required for your shipment when item entered the country.
Sometimes, item may get on hold on custom for any reason longer than
expected, and it is beyond our ability to access. Please contact your
local postal service for any additional inquiry.
DELIVERY SCHEDULE:
We try to ship within 2-3 BUSINESS days after payment is accepted
and cleared. You will receive an automatic notification for your tracking
information on your registered Paypal account. However, some item
may require longer time due to the needs for our tech to make adjustment/
setup necessary for the guitar. Pls inquire about the status of your
shipment if you do not hear from us within 1 week. UPS delivery time
is usually between 5-8 business days.
DAMAGE:
Pls report any shipping damage immediately so we can file claim to
UPS right away. Pictures of damage will be required for our claim
procedures and send it to us by email to: greatinstruments@sbcglobal.net
. Do not throw away any shipping material. We will process your replacement
item within 2-3 days.
RETURN/ REFUND:
If you are not satisfied with the quality of our guitar, you have
7 days to return it. You will need a return authorization number and
shipping information to send it back. IF you send it back without
RMA number, we will charge you 15% restocking fee. Pls note that sh/h
cost are non refundable and you are responsible to ship it safely
in its original condition.
COMMUNICATION:
We require a minimum of 24 hours to reply your email. If you have
any question regarding your item after you receive it, please email
us to greatinstruments@sbcglobal.net , we will do our best to assist
you. If we do not respond to email within 48 hours, please email again
or contact us by phone, we may not have received your initial communication.
Pls note that our offices are closed on Saturaday, Sunday or holidays
and do not answer email during these time.
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