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FAQ:
* Q : Why should I trust you, you're thousand miles away ?
A : We absolutely understand your concern, that's why we're using Paypal (www.paypal.com) as your payment gateway, all buyers are protected, if you cannot receive your items AND we cannot provide shipping proof, you can get back your money, all details can be found in Paypal website. In addition, sellers are also protected there if buyers are filing fraud claims. Our honesty, great products and services can be evidenced by eBay's feedback profile. Please make sure your shipping address is CONFIRMED and choose insurance option when you make payment.
* Q : How long I have to wait to get my purchases ?
A : With HK Post Air Mail, deliveries normally takes 15 to 20 business days. Because this is a international shipping.it have to pass pass 2 country custom.
* Q : How can I make sure the unit I bought is working before I receive it ?
A : All units are tested in our office before shipment, if DOA (Dead On Arrival) unfortunately happens, we'll ship another one to you, we and Paypal's buyer protection program are protecting you from making loss in buying from us, feel safe to buy here
* Q : Any warranty for my purchases?
A : Yes, all products (except electronic components) from here have warranty with free swap, please refer to Warranty section for more details
* Q : My order is NOT working after 6 weeks operation, now WHAT ?
A : Your product is still under warranty protection period, please send us back the non-working unit, after we receive it, your return postage will be refunded AND a new replacement unit will be shipped to you within 2 business days, please accept our sincere apologies for the inconveniences caused
* Q :Any other shipping arrangements ?
A : Definitely YES, we have EMS SpeedPost services here, takes 4 to 7 business days (no hold up by your custom and post office) with online tracking, for more information about shipping arrangements, please do not hesitate to email us
* Q : I am a reseller/wholesale, can we cooperate ?
A : Why not ? We are always looking for honest business partners everywhere, feel free to email us, your enquiries will be seriously handled, they are very important to us. Please be reminded that looking for long term and happy business relationship is one of our business goals
* Q : I want to develop my own product, what can you do ?
A : After we received and understood your draft and/or idea, we'll start a meeting here to work out development costs for you, if you can let us have the initial order size, we can also calculate total costs including shipping for the first order. We recommend to develop your own packaging also
thanks for your read !!! :)
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