What do you charge for shipping?

Med1Online offers free shipping for all Outlet orders within the continental United States*. In the case of freight shipments, free shipping applies to "dock-to-dock" shipping only.*

*Freight services such as lift gate, inside delivery and residential delivery will be charged an additional fee (See rates below). In some rare cases such as remote location and excessive actual or dimensional weight, freight shipping may not be free. For liability reasons, some Freight carriers delivering to certain locations will not let you enter the truck to receive the item if you do not have a receiving dock or freight handling capabilities, i.e. a proper fork lift. In those cases we will have to charge the appropriate fees. Prior to processing your order a customer service representative will contact you if freight shipping or service fees may apply.

Additional Freight shipping charges

If your organization does not have freight handling capabilities, additional freight services will be required for your freight orders. These freight services and their associated costs are shown below:

Freight Service	Cost ($)
Lift Gate	$75
Inside Delivery	$75
Residential Delivery	$225

How can I specify the proper freight services with my order?

After your order placement, Med1Online will contact you by phone and e-mail regarding the specific freight services that you may require. If we are unsuccessful contacting you or if we receive no response from you, we will ship your freight item dock to dock.

How soon will my order be delivered and when will it get there?

Most parcel orders will be shipped via USPS, FedEx Ground or DHL from Med1Online's distribution center or dropped shipped from the Manufacturer's distribution center. You can expect parcel orders to arrive within 7 to 10 business days.

Larger items that do not qualify for parcel shipping will require freight delivery by a private trucking firm (common carrier). You can expect freight orders to arrive within 2 to 6 weeks.

How can I track the shipment of my package?

You can log in to your customer account for information regarding the status of your shipment. Please note that it may take up to 72 hours to process your order, and shipping information will not be available until order processing is complete. 

PARCEL SHIPPING A parcel is a mailable or shippable item other than a letter, book, or other document. For the United States Post Office, over 75 pounds (34 kg) a package becomes a "freight item". In general, if you can pick it up and move it yourself, it is considered a parcel item. SHIPPING TIMEFRAMES: Shipping Method Typical Shipping Timeframe Standard 7 to 10 business days   ADDITIONAL INFORMATION: If ordering after 12 PM MST, please add 1 day to your expected delivery date. For International Shipments and shipments outside of the Continental U.S., please e-mail shipping@med1online.com to discuss the applicable INCO 2000 terms, so we can ensure the commercial invoice accurately reflects the agreed to terms and associated charges.

FREIGHT SHIPPING A freight item is an item typically larger or heavier than a parcel. Unlike parcel items, freight items require special carriers and or handling procedures. In general, if you cannot move the item yourself, it is considered a freight item. ADVANCED FREIGHT SERVICES: Advanced freight services provided for an additional charge. These services include:        Lift Gate - Required if you do not have a delivery dock to receive your freight items.        Inside Delivery - Med1Online will deliver your freight item inside your receiving door.        Residential Delivery - Med1Online will deliver the product to your non-commercial residence. SHIPPING TIMEFRAMES: Shipping Method Typical Shipping Timeframe Standard 2 to 6 weeks ADDITIONAL INFORMATION: Certain backordered and non-stocked items may require additional time. If this is the case, a Med1Online customer service representative will contact you. For International Shipments and shipments outside of the Continental U.S., please e-mail shipping@med1online.com to discuss the applicable INCO 2000 terms, so we can ensure the commercial invoice accurately reflects the agreed to terms and associated charges.