GOLD STRAT OR TELE NECK PLATE FITS FENDER GUITAR NEW!

Chopper's Music (a division of Auctionseller Ca Inc) ships most items worldwide. Please view the auction details to see if the item ships to your country. Our shipping charges include ground or air shipping, handling and insurance. All items are 100% guaranteed to arrive or a refund or replacement will be sent.

Most items are shipped via postal service. To the US, please allow 9 to 14 business days for your items to arrive. To Canada, please allow 7 to 9 business days. Business days do NOT include weekends or holidays. For international orders, most items will arrive within 3 to 6 weeks, but you must allow up to 8 weeks for arrival before refund or replacement due to circumstances outside of our control. International orders are still fully insured and guaranteed to arrive as well. We are not responsible for any duty, brokerage, or taxes that your country may charge on items.

Chopper's Music guarantees that you will be satisfied with your purchase! If you are not happy with your item for any reason, please email us within 7 days of receipt of your item at chopper@choppersmusic.com and ask for an RA#. Please include the item number in the email.Returns without an RA# will be returned at the senders expense. We will issue a full refund for the purchase price of the item. However, shipping charges will not be refunded.

If you are to return an item:

• You must include the RA# somewhere on the package.
• All returns must be shipped back to us through Postal Service ONLY!. If sent courior the item will be declined and you will be responsible for all shipping costs! (extra duty, brokerage charges apply to couriered items)
• If asked a value for the shipment, it must be marked "Product Return, no value"

Refund or replacement will be issued within 5 business days from when we receive the item. All refunds will be made in the same method as payment. Example: If you paid through Paypal, we will refund through Paypal. Note: We reserve the right to refuse a refund if negative feedback is given.

1. How long before I have to pay for an item?

Generally we would like to receive payment within 2 weeks of the auction close. However, many of our customers purchase multiple items and want to bid on other items, so no we're generally relaxed when it comes to payment. However, if we haven't heard from you for a month, we will probably file non-paying bidder alert.

2. Do you charge sales tax?

We do not charge any additional taxes or fees unless listed in the auction. The only exception: Guitars and Instruments sold to Canadian customers are subject to 7%GST due to their higher price.

3. Do you accept credit card payments over the phone?

At this time we do not accept credit card payments over the phone, only through Paypal. Paypal is more secure, safer, and easier than processing manually.

4. Can I pick up my item?

We do not allow for local pickup, due to insurance and legal reasons.

5. Can I have my item shipped to a different address?

We will ship to the address you have provided to ebay. In some circumstances we may be able to accomodate.

6. Do you combine shipping?

Yes, we combine shipping only on items that are paid for at the same time. You'll only pay for one shipping cost, no matter how many items you purchase. To take advantage of this, wait until all the items you want have ended, then we'll send you a combined shipping invoice with the totals on it.

7. How do you calculate shipping costs?

Shipping costs are based on an average, which makes the calculation much simpler. Actual shipping may be more or less, depending on your location. Generally International shipping costs are double the US/Canada rate. Please check the individual auction for exact rates.

8. Why hasn't my item arrived yet?

All items do take 9 to 14 BUSINESS days to arrive, to Canada or USA, which does not include weekends or holidays (up to 8 weeks for international orders). Please do not email us regarding your item before this! If your item has not arrived within this time, then email us. We cannot issue any refunds or replacement before this.

9. Can you ship to a P.O. Box or APO/FPO address?

Yes, we can ship to almost any address!

10. Can I get a tracking number?

We do not give tracking numbers with our orders, as they are all shipped through postal service (except for some larger items) If you require a tracking number, there is an additional charge of $9.00, which you can add at checkout. Tracking is NOT available on international orders, but they are guaranteed to arrive.

11. How can I reach you by phone?

You can phone us during regular business hours, however we prefer email and your questions will be answered quicker if you email us. Our phone number is available after purchasing your item.

12. Where are you located?

We are located in Sherwood Park, AB, Canada. We are Canada's largest online guitar parts/music store.

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