Refunds issued within 7 days if accompanied by store receipt.   Merchandise AND packaging must be in the same condition as when taken, and may be subject to a restocking fee of up to 20%. No refunds on software, sheet music, books, dvds,videos,harmonicas, and mouthpieces. Alto Music reserves the right to refuse any return if it appears the item has been used. Used merchandise carries a 30-day warranty unless otherwise specified.  New merchandise carries the original warranty issued by the manufacturer. There are no warranties on strings, drumheads or drumsticks. No refunds on special orders-a store credit may be issued.