GUIDECRAFT BUTTERFLY Kids Storage Box Step-Up Stool NEW

We accept payment through Paypal, BidPay and Google PayCheckout. 
We require immediate payment, once you have make your purchase.

Please make sure that you account shows as VERIFIED by PAYPAL and your address shows as CONFIRMED before placing your order. We can only ship merchandise to CONFIRMED paypal addresses.

You will be notified by email once your payment has been received and once again when your item has been shipped.

WE ONLY SHIP TO "CONFIRMED" PAYPAL ADDRESSES. IF YOUR ADDRESS SHOWS WITH PAYPAL AS "UNCONFIRMED", WE MAY NOT BE ABLE TO SHIP YOUR ORDER.

We utilize a varitey of shipping services to get you the best possible rate. Our preffered shipping carriers are FedEx for larger packages, and the United States Postal Service for smaller items. We only ship to US Addresses only, unless otherwise noted in our listings. Please specify an address that the product can be delievered to and signed for during the day time hours. We are not responsible for the reshipping charges, if the product is returned to us, unclaimed.

 The flat shipping charges, or FREE shipping (if offered), only applies to shipments to continental US addresses only (Lower 48 States) and does not include shipping to Hawaii,  Alaska, Peurto Rico or APOs. Contact us for shipping quotes to any of these locations or any international addresses. Also, some of our very large items (such as cribs or dressers) are shipped via frieght to protect the merchandise and are not shippable to APO boxes.

Shipping & Handling includes delivery confirmation. Shipping Insurance is optional at the discretion of the buyer.  

Although, we always take extra care to protect the merchandise that we ship out, it is possible that the merchandise gets damaged during the shipping, or while being processed by the shipping company. It is best not to accept visibly damaged merchandise from the shipping company. But if you did accept the merchandise damaged, please report it to us, within 10 days of the delievery. If the item was damaged by the shipping company, they will not accept any insurance claims once the 10 days has passed. If an item is damaged do not send it back. We can send you a replacement and get the damaged merchandise back. 

 Please allow 7 to 15 days for the delievery of your items, after cleared payment is received. 

CANADIAN CUSTOMERS PLEASE READ:

All packages shipped to Canada require a phone number, so that the Canadian Custom service can contact you. In order to expedite your order, please provide your phone number during Auctiva Checkout. If you do not provide your phone number, it will delay the processing of your order and puts your order on hold, until we get your phone number. 

We can not and will not change the stated value of the merchandise being shipped to Canada.

SO DON'T ASK.

Our shipping charges to Canada does not include any custom or tarriff charges. You will have to pay for that.

Shipping to Canada could take as long as 4 weeks.

REFUND AND RETURN POLICY:

We offer a 100% Guarantee on all of our products. If you are unsatisfied with your purchase and feel that the merchandise was not represented correctly, call us within 48 hours of the receipt of your merchandise. We would like to have a chance to correct any issues that you might have with your purchase. If we are unable to fix the problem, you will be issued an RMA number and can return the merchandise then.  Your item has to be returned unopened, unused and in it's original packaging, otherwise we will not be able to sell it as a NEW item any longer. There is a restocking fee of 25% applied on all returned items.  We will issue a refund on your account, less any shipping and handling charges, once your item is received back in the condition that it was shipped.  Please ask all questions prior to bidding.

If you end up returning an item, you are responsible for paying the shipping charges to send the item back. The item needs to be in the original box, unopened, unused without any damage, to qualify for a return credit. We will not accept items back if you have simply changed your mind, or do not need the item any longer. Please make sure that what you are buying is the right item and you are planning on keep that item. There is a 25% restocking fee charged on all returned merchandise.

YOU ARE RESPONSIBLE FOR PAYING THE SHIPPING CHARGES TO SEND AN ITEM BACK TO US, WHEN RETURNING AN ITEM.

If your item is damaged by the carrier upon delivery, please report this to us as well as the carrier within 10 days.

Please do not send any item back without first getting an authorization number and a return address from us. You will not get any credit back if you send your item back to where it was shipped from. We utilize companies to dropship some of our merchandise and if you just send these items back to where they were shipped from, your merchandise will simply get lost without any way of tracking it.

If you are returning an item that had a "FREE SHIPPING" as the shipping charge, since it cost us to ship items out to you, the actual shipping cost of the item will be deducted from your refund.

BACKORDER & OUT OF STOCK POLICY:

We strive to make sure that all of our listed items are in stock at the time of their listing. But, occassionally, we may run out of an item or the item may go on back order, by the time the auction is over. If this happens, we will notify you and offer you a complete refund or give you the option to wait for your item.

"BF Kids Online" carries the top quality designer brand kids and maternity merchandise including but not limited to: Nursery furniture such as: Cribs, changing table, dressers and gliders,  nursery equipments such as Play pins, bassinnetes, high chairs, potty training items, Strollers, joggers, cloth diapers, Infant Software, Music CDs and Educational DVDs, as well as a few specialized car seats and car seat covers, large toys and a lot of unique and one of a kind items for kids and expecting moms. 

For more information about us, visit us on the web

www.bfkidsonline.com/info.html

To check the status of your shipment or to pay over the phone with your credit card, you can contact us at:

(512) 795-1868

Mon- Sat: 10:00Am - 5:00PM

Closed on Sundays.