Customer Service: We try our utmost to be fair and considerate to all our customers. Customers' emails are responded to as soon as possible, but sometimes it can take between 24-48 hours for a response. During weekends and holidays, please wait until the next business day for a response.
If you experience a problem with an item purchased, please contact us to resolve the issue before leaving feedback.
All positive feedback left for us will be returned.

When leaving positive feedback for us, it is also vital to leave a five-star rating for all categories. Even though a four-star rating may seem decent to you, eBay regards anything under five-stars negatively, and it will result in our account being adversely affected.
If you feel we do not deserve a 5-star rating, please let us know why.

Shipping: Items paid for before Friday will ship out within 24 hours from when payment is received. Items purchased on Friday will be sent out on the same day or on the following Monday. Most items ship out with USPS Priority mail, please check item description to verify which service will be used. Shipping information will be sent to the email address associated with the paypal account used for payment.

Sales Tax: Items shipped within the state of Florida will be subject to 7% sales tax.

Returns: We try our best to describe items as accurately as possible. If you receive an item that doesn't match the description, please contact us within seven days to be eligible for a full refund. Returns for any other reason must first be approved, and will be subject to a 20% restocking fee (plus our shipping cost). Upon informing us of return, the item must be received in original condition within 7 days. If item shows signs of usage after the complaint has been filed, or is in worse condition than from when you received it, we will be unable to provide a full refund.

ESN Policy: Verizon and Sprint phones cannot be used on their respective networks when the phone has been reported lost or stolen. We therefore clearly advertise the phone's ESN, so you can ensure it will work before making the purchase.
In the event you didn't check, and the ESN is bad, we cannot accept the return. However, we will consider the circumstances, and perhaps allow for the return minus a 20% restocking fee and our shipping costs. 
Sometimes a phone isn't reported lost or stolen, but is still associated with another account, this isn't uncommon. If the phone cannot be activated, please contact us before giving up hope, and we will work towards releasing it (although we cannot guarantee it will work, we have had many successes).

Please understand, when dealing with used phones, there's an increased risk of something going wrong. Please provide us with sufficient time to resolve an issue before leaving negative feedback. We stand by our products, and will do our best to resolve issues.

Thank you for your business!