P.O Boxes: We do not ship via USPS within the U.S so please make sure the address we receive from PayPal is not a P.O Box. We need a physical street address in order to ship out your order. This does not apply to international buyers.
Hawaii, Puerto Rico, Alaska & APO Addresses: If your address is in Hawaii, Puerto Rico, Alaska or an APO then you must select the expedited shipping option during checkout. This can be found on the first page of the checkout by clicking on the “more” link next to the shipping method. Your order will be shipped via USPS Priority Service, not FedEx 2Day Air.
International Buyers: Please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up; do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
Please do the proper research before purchasing this item so that if any VAT or Taxes are required upon delivery you are not taken by surprise. Visit www.uscib.org to get a general idea of the customs fees for your country.
Is this item brand new?
All of the items we sell are brand new and unopened unless otherwise specified. We do not sell “factory seconds”, “B-Stock” “replicas” or “second quality” items. If the item says “New” under item condition and “Brand New Unopened” above the title then that means it is a brand new item exactly like the one you would find in your local retail store, the only difference is that our price is much lower!
Do you have this item available in a different color? Do you have any accessories for this item?
All the items we carry are listed in our eBay store, if you do not see the item in alternate colors then that means we do not carry it. If you do not see any mention of accessories for the item and they are not listed in our eBay store, then we do not carry them.
Does this item come with the full manufacturer’s warranty?
The factory warranty is included since the item is factory sealed. Many manufactures claim they do not honor eBay sales simply because they are upset at the low prices their items sell for. Technically it is illegal for any manufacturer to deny warranty of any legitimate item sold. We have sold hundreds of units and no one has ever been refused the ability to register, receive downloads or warranty service. If you are denied warranty service by the manufacturer, contact us and we will take care of it for you.
If you still have concerns, the price on the unit has enough of a substantial discount to allow for the purchase of a Squaretrade warranty. Squaretrade is an eBay affiliate that offers warranties for pennies on the dollar based on the items value. Upon successful purchase, eBay allows Squaretrade to email you directly to solicit a warranty. You can read all the detail of their offers at www.squaretrade.com.
I am an international customer; does this item have the proper voltage for my country? Does it have the correct maps for my country?
All Electrical items that we sell are U.S. Voltage only unless otherwise specified in the listing. Region Codes and Maps are all made for North America unless otherwise specified in the listing. Please keep the above in mind when purchasing.
What payment methods do you accept?
I require payment via paypal. If you do not have a PayPal account, you will be automatically redirected to a secure page in the eBay checkout where you can enter your credit card information.
What is the best offer you will take on this item?
If the listing has a “Make Offer” button then you can go ahead and make an offer, the system will automatically accept/decline your offer based on your offer price. Please do not send us an email asking how low we can go on the price.
Do you charge sales tax?
We charge New York Sales Tax only. If your shipping address is in New York then you will be charged sales tax.
I am an international customer, are there any additional costs above the shipping and Buy It Now price?
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
I am an international customer; can you declare a lower value on the customs form?
We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
I just won your item, how long do I have to pay for it?
Your order will be automatically cancelled if payment is not received within 4 days. Please note that the item is not yours until you have paid for it, we do not guarantee that the item will be in stock if you do not submit payment within 24 hours.
Can I pick up my item instead of having it shipped?
We do not have a storefront and therefore we do not allow anyone to pick up an item they’ve purchased. It does not matter how close you live, the item must be shipped.
How do I see the shipping rates for my country?
Click on the Shipping and payments tab to the right of the description tab and select your country from the dropdown menu to see the shipping costs.
My country is not listed; do you ship to my country?
If you cannot select your country to view the shipping rate then that means that we do not ship to your country.
How do you ship domestic orders?
All domestic orders ship via FedEx Ground. If you upgrade to Expedited Shipping your order will ship via FedEx 2Day Air, if you upgrade to Overnight Shipping your order will ship via FedEx Overnight Air.
How do you ship International orders?
In order to benefit our buyers, all international orders ship via USPS Express International (EMS). Express International provides a tracking number while cheaper services do not. It is also the safest, most effective and fastest form of International Shipping.
Can I change my shipping address after I have already completed and submitted the payment?
No. PayPal requires us to ship to the address that they send us in order to be covered under their seller protection program. It is the buyer’s responsibility to make sure that the address is correct before making the purchase.
Is a signature required upon delivery?
For items valued above $250, a signature in person is required for delivery. If you will not be home during the day to sign for the package, please have the item shipped to your work address instead. We will not take off a signature requirement; there are no exceptions to this rule.
When will my order be shipped?
Orders ship out within 1-2 business days. All shipping takes place on business days, not on weekends or holidays. If you are outside of the Unites States please note we have absolutely no control over customs; how long they take or how they assess packages; so please understand this and be patient in receiving your order.
When can I expect my order? How long does delivery take?
Usually only 3-5 Business Days from the shipping date for Domestic orders; 7-10 Business Days from the shipping date for International orders. Please wait at least 5 business days from the date of your shipment for domestic packages and 10 business days from the date of your shipment for international packages before emailing us with any concerns about not receiving your package. It is always from the date of your shipment (48 hours after payment M-F); NOT from the date of your payment.
Will you send me a tracking number? How will I know when my item has shipped?
An automated tracking email will be sent to the email that you have listed on your eBay account once your item has been shipped. You can also locate the tracking number by looking up the order in your eBay account.
What is your Return Policy and how does it work?
If a product seems defective please contact the respective manufacturer for technical support as most items can be brought to proper working condition with the correct technical guidance. If after speaking to the manufacturer the item is deemed defective please e-mail us within 30 days of purchasing your item. Document the problem, the respective technical support reply and we will issue an RMA # (Return Merchandise Number) for an exchange of the same item. It is the buyer's responsibility to pay for return shipping; we will cover the shipping cost to send a replacement.
Non-defective items can be returned for a refund; however, a 15% restocking fee will apply.
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