The return shipping will be paid by the customer. We will refund in full (less shipping and handling) after receiving the rug from customer. We will deduct $1.50 per sq. ft. for cleaning process and extra charge will apply for stains on all the returned rugs. Valid proof of purchase is necessary. 20% will be deducted from the total purchase price if the rug is exchanged within 1 year; 30% (2-5 years); 40% (5-10 years) | 
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