How soon do you ship after my payment clears?

We normally ship within 24-48 business hours once your payment clears. Payment cleared on Friday nights will normally be shipped out on Monday or Tuesday. Our business hours are 10:00 am - 6:00 pm PST, Monday-Friday. We ship Mondays-Fridays except on major holidays and company holidays. Please always check our latest updates on Shipping Schedule before you bid.

How soon can I receive my package?

Typically, you can expect to receive your package within 2-10 business days after your payment is cleared. But it ultimately depends on the service of USPS or Fed ex. For on time deliveries, we strongly recommend Fedex 2-day, 3 day or overnight services. Extra charges will apply.

International: Air mail packages may take approx. 2 weeks or even longer. Some of the packages may be held at your country's Customs.  

How do you combine shipping?

We offer DEEP discounts on combine shipping for both domestic and international shipments.
US Customers: You pay full shipping on item that carries the highest shipping cost, then pay ONLY $1 of shipping on each additional item. Combined shipping is only valid for items purchased within 7 days of the first item. All items to be combined must be on the same invoice AND paid through ONE Paypal transaction AND will be shipped out in 1 package. You cannot combine shipping with auctions that have already been checked out or paid, so please wait until you are completely done shopping before you checkout or sending us a total request. International Customers: Please use the chart below.

US customers can use ebay's check out when you are COMPLETELY done, it should automatically calculate your combined total. If you find any of the items missing from the invoice, or the total shipping isn't correct, please do send us a total request through ebay and we will be glad to email you a revised invoice.

International customers: If you win multiple listings, please send us a total request when you are ready for the final invoice. Please do not use the check out or total request until you are completely done.

Yes, we ship worldwide! Please note that Merx2go is not responsible for any duties and/or tariffs due. Check with your local Customs to find out the duty.We reserve the right to reject any suspicious international orders, especially if your shipping address shows "unconfirmed" .

When will you leave me positive feedback?

We leave positive feedback for all of our customers who pay on time and leave us positive feedback. As soon as we receive your feedback, our system will automatically leave feedback for you.

How do I contact your customer service?

We believe that good communication is the key to successful transaction. Please email us : service@merx2go.com. If you do not hear from us 48 hours after your sending us email, please email us again or check your email block list setting. If the problem still exists, please use live help or call 510-979-9369.

Our business hours: Monday - Friday from 10am - 6pm PST.

Can I pick up my order?

Local pick up service is only available for orders that are over $100. Our office is located in Fremont, California 94538. This is not a storefront so we can't accept walk-ins.

Still have questions?

Please visit Store Policies page for more FAQs.