Items must be paid for with 72 hours of the close of the listing. PayPal is the preferred method of payment unless other arrangements have been made. We will always accept a money order, cashiers check, or personal check if we are notified ahead of time and after it clears. Yes, we have actually received a false cashiers check so these also must clear before item is sent. The only thing we ask on money orders is to send them Priority Mail, or whatever method will give a tracking number that you can provide us in case it is lost in the mail. If an item is not paid for, and no emails answered back, negative feedback will definitely be left.

Our email address is smacswholesale@hughes.net. We will see your email faster if you contact us through the confines of eBay(such as asking a question about an individual item)we will see it faster than sorting through the many junk mails and spams we receive. We don't check emails every day but do answer questions on eBay every day. There are also three phone numbers you may call for further contact: eBay office is 501-888-2209 Monday through Friday 10 am 'til 5 pm; store phone is 501-888-1400 Tuesday through Saturday 10 am 'til 6 pm; my cell phone is 501-837-0655. Joe, our technician, can also be reached at 501-650-6633. One of these numbers will direct you to whatever help you may need or whatever problem to be solved.

We will accept returns for up to 14 days after the item has been shipped as long as you pay return shipping. Shipping charges are never refunded unless the item turns out to be DOA(dead on arrival), or a mistake was made on our part. The refund will be given via PayPal, or if you specify, a check. A return authorization is not necessary; simply return unwanted item to Stephen McDaniel, 13918 Krestview Drive, Mabelvale, AR 72103.

We try to use US Post Office Priority Mail whenever possible. This is the best shipping service there is. The chance of an error or loss is less than 1 in 1000 by our estimates. UPS is the preferred shipping method when shipping bigger items, and we almost always use UPS Ground. We have found that the more expensive methods of shipping through UPS are not neccessarily the fastest; most of the time Ground gets there about as fast as 3-Day Select. More expensive items that we sell usually come with insurance included in the shipping charge, and on less expensive items it is always offered as an option. We print our labels and pay for our shipping through PayPal, so there is less chance of a mistake on the address. Also, PayPal will email you the tracking number or the delivery confirmation number automatically. If you lose this number, we keep it in our records and can email it to you personally if needed. We get asked constantly why we do not ship overseas. There are several reasons. Number one is the extra paperwork. Even if you print your own labels automatically through UPS, there is what to us seems an excessive number of customs forms to fill out. If we have to hand-deliver a package to a post office, it is 10 miles away and we do not go to the Post Office everyday. When we did ship packages overseas, 1 in 10 would be lost or damaged. This is not a very good percentage of success. The amazing shipping delays can take so long sometimes for the customer to receive his package, his chance to leave us positive feedback on eBay would have already been expired! Return shipping for a refund would be costly too. Once in a while, we will make an exception on this but we reserve this right to refuse shipping overseas.

We will leave positive feedback as soon as you have received your item and done the same for us. If you have an issue with an item, please contact us first to work it out before just leaving negative feedback. We are here strictly to serve our customers and will always do our utmost to take care of any problem. When you win a bid on an item, you are entering into a contract to pay for that item. You can be assured you will be left negative feedback if you win an item, do not pay for it, then do not answer your email about it.