For any exchange or returns the product must be in its original condition, including the box, UPC bar code, packaging, and all accessories. A Return Authorization (RA) number must be obtained from Customer Service via phone or email prior to return. No items that have been used, custom manufactured or made to order may be returned. Non-defective products returned for exchange or refund are subject to a 20% restocking fee and you are responsible for all delivery charges. |