If a return is requested,all returns must include all original items undamaged,in re-sealable condition,all original packaging including manuals,warranty forms,etc. Software,dvd,and music cd's sales are not refundable. Shipping and handling fees are not refundable. Buyer is responsible for shipping costs incurred shipping products back.ANY ITEM THAT STATES "SOLD AS IS" IN THE AUCTION DESCRIPTION IS NOT REFUNDABLE.THIS MEANS ANY ITEM BEING "SOLD AS IS" CANNOT BE REFUNDED,EXCHANGED OR RETURNED.