Return Policy
You may return* merchandise purchased from Sonic Electronix for a refund or a replacement, provided that the procedures and requirements are followed. All returns require a return merchandise authorization (RMA) number. An RMA number must be issued within 30 calendar days after the date of purchase. An RMA number is valid for 14 calendar days after it is issued.
Refunds
A processing fee of 10 percent will apply to the value of merchandise returned for a refund. Refunds are applied to the payment method used at the time of purchase 5-10 days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.
Exchanges
If you purchased a product that you wish to exchange for an alternate item, you can return the item for a refund and simply place a new order for the item you desire. We do not apply store credit to your new purchase. If we see a new purchase for equal or greater value of your return, we will waive the 10 percent processing fee.
Defective Merchandise
Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective merchandise for a refund; however, a 10 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your defective merchandise.
Damaged Merchandise
All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately as we must be informed within 10 calendar days from the date of receipt for all damage/shipping related claims. Damaged merchandise can be replaced with the same model only. You may also return damaged merchandise for a refund; however, a 10 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your damaged merchandise.
Return Shipping
Return shipping cost (the cost to send merchandise back to our store) is comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
If an item you received is defective, we will definitely replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
Replacement Terms
We will send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your return (excluding weekends and national holidays). We do not send advance replacements or replacements before we receive and inspect the returned merchandise.
To receive a replacement quicker, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.
Returning Items
Please login to your account on our website or call 1-877-289-7664 (M-F, 7:00AM-5PM Pacific Time) to receive an RMA number. You will be required to complete our product return form which will also provide helpful instructions for your return.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
To locate the nearest shipping outlet, you may contact the following carriers:
• UPS: (800) 742-587
• FedEx: (800) 463-3339
• USPS (Post Office): (800) 275-8777
Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to Sonic Electronix.
*Return Exceptions
Although our return policy is quite flexible on most items, there are some exceptions, as written below.
The following items may not be returned: A/V Furniture, A/V Receivers, Apple iPods, Cell Phones, Computers, Software (opened or unopened), Televisions**, TV Wall Mounts, Special Orders, and Consumables (including, but not limited to recordable media, film, flash/digital memory, tapes, batteries, paper, and ink).
**All Televisions come with a full Manufacturer’s Warranty. Televisions 32” and larger also include in-home service. If defective, Televisions will be serviced (repaired or replaced) by a manufacturer authorized service technician. Sonic Electronix can assist you in locating your nearest Authorized Service Center.
Removal or alteration of a product’s UPC number, serial number or UPC/serial number sticker will void your Sonic Electronix Return policy. Products that are returned to Sonic Electronix with a missing, damaged or altered serial number will be refused RMA service and returned to you.
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