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About BoxQ

Headquartered in Georgetown, MA, BoxQ is a nationwide reseller-recycler of off-lease and obsolete electronic goods and technology equipment. We are open 9:00AM through 5:00PM EST Monday through Friday. We are not available to answer any questions on Weekends or Holidays.

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Customer Service Policy

Any product or service that is advertised for sale is sold "as-is" whether the product is advertised as "New" or "Used", "Sealed" or "Opened". All warranties on new products are covered by the original manufacturer's policies. We do not guarantee batteries on any type of unit, even on "tested" or warrantied units. This includes PRAM or BIOS batteries on computers, laptop batteries, phone batteries, or any other type of battery. Please understand what you are buying before you place the order. We are not responsible for product incompatibilities.

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Payment Details

We accept PayPal payments, money orders or cashiers checks for any item won.

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Shipping Policy

Items are available for pickup. Shipment insurance is included on all shipments. We ship all orders within 3 business days from date of payment clearing. We will not ship COD. The listed shipping rate is for 48 contiguous states only. If a quote is required for large items, email your zip code, item number and whether the item will be shipping to a business or residential address. Buyers agree to cover any extra shipping costs, if they are necessary.

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Return Policy

If the item is defective upon receipt, please email us within 5 days of receipt. Customer is responsible for all return shipping charges. Call tags are not available. A 20% restocking fee is charged on all returns. Shipping charges are not refundable for any purchases.