Johann Haviland Rosenthal Silver Overlay Porcelain Vase

QUESTIONS:

·        All items I sell have multiple pictures and are described as completely and accurately as I can with my limited knowledge, however, if you have any questions, or require any additional information, please feel free to contact me at  loranneturgeon@hotmail.com .  I will try to answer your question within a 24-hour period.

PACKAGING:

·        I pack things carefully and securely to the best of my ability, and use ample packing material.  I do not charge for handling and packaging, but it may increase shipment costs to ensure safe travel.

SHIPPING:

·        I usually ship USPS Priority Mail, unless you would prefer first class or parcel post, which is likely cheaper.  I don’t always know how much it will cost to ship your item exactly until the auction closes and the item is won – that is when I carefully wrap it, then weigh it. At that time I will notify you of the costs, depending on your choice of shipment.

·        International bidders, I will ship USPS International First Class, unless otherwise requested. Please e-mail for approximate shipping rates before bidding, since they vary depending on where you are located. 

·        I recommend you purchase insurance. If you choose not to purchase insurance, I will be sympathetic to your cause, but it will be your loss.  I cannot be held liable for any damages that occur during shipment, either way, as I have no control once it leaves my hands.  Should it get damaged, you are responsible for filing the claim with the US Postal Service.

·        Shipping will usually be immediate once payment has cleared, however, I reserve the right to do so up to four days following the sale as this is a part-time endeavor - and sometimes I’m off to auctions searching for new things!

PAYMENT:

·        Payment expected within 5 days, (if not able to, please contact me to make other arrangements).

·        Per Ebay’s policy, I can accept:

                        PayPal (preferred)

                        ProPay

                        Or, for those of you local, pay in person when you pick up – no

                         personal checks, please. 

FEEDBACK:

·        I process my feedback once a month - I do take it seriously.  I hope you will as well.

Thank you for your interest and thanks for bidding,

Loranne Turgeon, Gray, Maine