7 days after the buyer receives it | By bidding, you agree to our return policy. Only items in new unused condition with all original tags will be accepted.
· An eBay uncompleted transaction form will be sent via e-mail which buyer must correctly complete - NO EXCEPTIONS. (This is a very quick easy formality and does not reflect badly on the buyer.)
· A Return Authorization (RA) number must be requested for any return. Toro Leather will not be responsible for any returns made without prior authorization, regardless of proof of delivery. Items returned without a valid RA number issued by us or otherwise not in accordance with our return policy will be refused or returned at buyer’s expense. When an item is returned without this authorization number, credit or replacement cannot be guaranteed and is subject to a 15% restocking fee.
· Any return must be postmarked within seven days of receipt. Items postmarked after seven days will not be accepted.
· We are not responsible for any returning merchandise lost in transit. We therefore recommend that merchandise be fully insured with the carrier.
· Refunds or exchanges will not be issued for returned items with signs of use, damage or missing tags and will be returned to sender at sender's cost.
· Shipping is non-refundable.
· Any item with free shipping will be refunded less our cost to ship it to you. Shipping will be charged for any exchange or non-deliverable item.
· Any item marked as ‘CLEARANCE’ is strictly non-returnable.
· Thank you in advance for your understanding and cooperation with our return policy. If any detail is not clear, please do not hesitate to contact us. |