LED Cordless Student Compound Mciroscope 3-D Mech Stage

Q & A

Q: How do I select a microscope that fits my needs?
A: You may get some basic knowledge from our Purchase Guide

Q: What is the shipping and insurance cost? Is there any discount on multiple item purchase?
A: Shipping options and costs are listed in eBay's corresponding section right below auction description. Some international shipping rates are not listed. Please email us for shipping rate quote.

We have some free shipping listings for promotion. This is for Continental US and Canada Ground shipping only. Hawaii and Alaska are required extra surcharge with a discount for free shipping items. Free shipping does not include international destinations. Please be aware that in case you need to return the product you purchased, you will need to pay for the shipping costs and we will deduct the original shipping charge even if regardless it's free shipping or not.

Combined shipping discount is available if you purchase multiple items. Please contact us before you pay and we will adjust the shipping charge amount in the eBay invoice.

All Canadian orders will be shipped from Ontario, Canada, regardless it's listed on eBay US site or eBay Canada Site. Canadians will not be charged for the customs duties and/or brokerage fees by the carrier. We will collect GST and PST (Ontario only) instead. For US customers, in case your item is shipped from Canada, we will pay all the duties and brokerage fees in advance and you will not be charged a penny for the customs.

Q: What are your store warranty, payment, shipping & return policies?
A: We have five (5) year warranty on all new microscopes and one (1) year warranty on all accessories and parts. Please check our eBay store policies for payment, shipping, return and warranty policies.
Attention: RMA (Return Merchandise Authorization) number and return instruction must be obtained via email before any returns. Return without a RMA number will be rejected and may cause significant delay for the processing.

Q: I sent you an email but haven't got your answer for more than 24 hours.
A: This may be due to email spam filters or other restrictions. Please read this important message: About Communication

Q: When do you leave feedback for the buyers and what if I am not satisfied with the transaction?
A: We are happy to leave feedback for our customers once we have been paid and the item has been delivered to the carrier. We would appreciate that once you receive your item, you also leave us feedback. We strive to be a 5 star seller. Your feedback is critical to our success on eBay. We ask that you leave me a Positive feedback with all 5 stars, so that wecan be set apart from our competition on eBay. 4 out of 5 stars is considered a failure on eBay and it will affect our searchability and discounts we receive from eBay (thus causing us to have to increase our pricing). If you feel that you cannot leave a Positive comment with all 5 stars - WE WILL EARN IT. Please do not hesitate to contact us for any reason. We are here to exceed your expectations!