Our
Policies and Terms
US
Shipping
• Your purchase will be shipped
quickly within 1-2 business after we receive your payment.
• Shipping is as described for this particular item (via UPS or USPS).
On many USPS items, you can pick First Class or Priority depending how fast you
want it! See auction for details.
• UPS shipping includes full insurance for ALL items and Signature Confirmation
for higher value items (this is a big part of our shipping cost and is there
for your protection – on a $500 item over $7 of the shipping cost is due
to the insurance and confirmation).
• In-transit delivery times can be up to 10 days for USPS First Class and
Priority – the time is NOT guaranteed and we cannot control that.
• A tracking number (for UPS) or delivery confirmation number (for USPS)
will be emailed to you the day your item ships for your convenience so you know
when to expect delivery.
• Stated shipping costs are for the 48 states only. Please contact us prior
to bidding for shipping costs to US addresses outside the 48 states (such as
HI, AK, PR, etc), since UPS and USPS do charge more to ship to those addresses.
• We combine shipping on multiple item purchases to save you money. Ask
us for a combined invoice BEFORE you pay!
Payment
Methods
• We accept payments via PayPal
• Please note that if you pay with an PayPal e-check, we are not paid by
PayPal for several days – until the e-check clears. Your order will not
ship until your Paypal notifies us your e-check cleared.
Returns
We want satisfied customers and
want you to shop with confidence with us. Therefore, please
contact us FIRST if you have any issues. After you let
us know about the issue, we do take returns as described:
• Please
contact us first.
• All returns are for a refund of the product cost only (not shipping) – and
are not for an exchange
• All returns must be in brand new shape in the complete original packaging.
• We charge a 9% of total price restocking charge to cover our costs, fees,
etc.
• We will refund your original product price less the restocking fee (and
you pay shipping).
• If you would like a repair or replacement instead of a return, please
contact the manufacturer. Items are covered by the manufacturer’s warranty
However,
if we made a mistake (sent the wrong item, description
is materially wrong), we will pay all your shipping for
a return – but please contact us right away so we
can make it right for you!
Combined
Shipping Details
Combined shipping means we will ship
multiple items purchased within a 3-day period and shipped
together at a reduced rate to help save you money. The shipping
charge on combined shipping is calculated as follows:
• Item
with the most expensive shipping charge ships at the full
stated shipping charge for that item.
• Each additional item ships at approximately one-half of the stated shipping
cost for each item.
• Select large items cannot be combined in shipping due to size or weight.
If
you want to know the exact savings, please email BEFORE
you make your purchases. To receive a combined shipping
discount, please email us before you pay requesting a combined
total invoice to pay. We cannot combine shipping after
you have already paid for one or more items (must be on
one single combined invoice to get the combined shipping
savings).
Hours
of Operations
We are open Monday through Friday;
9:00 AM to 5:00 PM central time. We try to answer all questions
within 1 business day or less. Please use the eBay message
system when you send us a question as sometimes our spam
filter may block your email. If you have customer service
questions please call 636-449-1222. If you have a technical
question on a product, please also visit the manufacturer
web site - most have great sites that will answer your questions.
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