Our
Policies and Terms
US
Shipping
• Your purchase will be shipped
quickly within 1-2 business after we receive your payment.
• Shipping is as described for this particular item
(via UPS or USPS). On many USPS items, you can pick First
Class or Priority depending how fast you want it! See auction
for details.
• UPS shipping includes full insurance for ALL items
and Signature Confirmation for higher value items (this is
a big part of our shipping cost and is there for your protection
– on a $500 item over $7 of the shipping cost is due
to the insurance and confirmation).
• In-transit delivery times can be up to 10 days for
USPS First Class and Priority – the time is NOT guaranteed
and we cannot control that.
• A tracking number (for UPS) or delivery confirmation
number (for USPS) will be emailed to you the day your item
ships for your convenience so you know when to expect delivery.
• Stated shipping costs are for the 48 states only.
Please contact us prior to bidding for shipping costs to US
addresses outside the 48 states (such as HI, AK, PR, etc),
since UPS and USPS do charge more to ship to those addresses.
• We combine shipping on multiple item purchases to
save you money. Ask us for a combined invoice BEFORE you pay!
International
Shipping - Canada, UK and Australia ONLY
• Your purchase
will be shipped quickly within 1-2 business after we receive
your payment.
• Shipping is as described for this particular item
(in most cases via USPS Global Express International). See
auction for details.
• Shipping insurance is required on all international
purchases.
• Normal delivery time after we ship is 6 to 10 business
days but can be longer if your package is held in your country’s
Customs inspection area. We will ship promptly and notify
you but we cannot control delivery times so please take that
into account when making your purchase.
• A delivery confirmation number (for USPS) will be
emailed to you the day your item ships for your convenience
so you know when to expect delivery.
• We cannot mark your order as a gift nor can we declare
a value less than what you paid. We are not responsible (nor
do we know your country’s rules) for any additional
taxes or fees your country may impose; please understand your
country’s rules before making your purchase.
• We combine shipping on multiple item purchases to
save you money. Ask us for a combined invoice BEFORE you pay!
Payment
Methods
• We accept payments via PayPal
• Please note that if you pay with an PayPal e-check,
we are not paid by PayPal for several days – until the
e-check clears. Your order will not ship until your Paypal
notifies us your e-check cleared.
Returns
We want satisfied customers and want
you to shop with confidence with us. Therefore, please contact
us FIRST if you have any issues. After you let us know about
the issue, we do take returns as described:
•
Please contact us first.
• All returns are for a refund of the product cost only
(not shipping) – and are not for an exchange
• All returns must be in brand new shape in the complete
original packaging.
• We charge a 9% of total price restocking charge to
cover our costs, fees, etc.
• We will refund your original product price less the
restocking fee (and you pay shipping).
• If you would like a repair or replacement instead
of a return, please contact the manufacturer. Items are covered
by the manufacturer’s warranty
However,
if we made a mistake (sent the wrong item, description is
materially wrong), we will pay all your shipping for a return
– but please contact us right away so we can make it
right for you!
Combined
Shipping Details
Combined shipping means we will ship
multiple items purchased within a 3-day period and shipped
together at a reduced rate to help save you money. The shipping
charge on combined shipping is calculated as follows:
•
Item with the most expensive shipping charge ships at the
full stated shipping charge for that item.
• Each additional item ships at approximately one-half
of the stated shipping cost for each item.
• Select large items cannot be combined in shipping
due to size or weight.
If
you want to know the exact savings, please email BEFORE you
make your purchases. To receive a combined shipping discount,
please email us before you pay requesting a combined total
invoice to pay. We cannot combine shipping after you have
already paid for one or more items (must be on one single
combined invoice to get the combined shipping savings).
Hours
of Operations
We are open Monday through Friday;
9:00 AM to 5:00 PM central time. We try to answer all questions
within 1 business day or less. Please use the eBay message
system when you send us a question as sometimes our spam filter
may block your email. If you have customer service questions
please call 636-449-1222. If you have a technical question
on a product, please also visit the manufacturer web site
- most have great sites that will answer your questions.
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