B&J Spy Associates offers 7 day "DEAD ON ARRIVAL" GUARANTEE on all security products. DOA describes components that arrive in non-working condition or item that are not as describe. We warrant our products to be non-DOA unless specifically sold "as is". If you receive a product that does not work as it should, you should contact us with in 3Days FOR a R/A Number. Software sale are not refundable. S/H fees are not refundable. Buyer is responsible for shipping cost incurred shipping products back |