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We strive for a 5 STAR feedback rating!
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Our Store Policy
~Payment~
Paypal is accepted from all customers we also accept major credit cards for all domestic orders . We do ship internationally on most of our items if the item you are interested in is not open for international purchase check with us to see if we can ship it to you.
Payment must be received within 5 days of end of auction unless prior arrangements have been made. If payment is not made within 5 days the item will be relisted and a Unpaid item alert will be filed with Ebay.
~Tax~
Sales tax is applicable If you live within the State of Colorado.
~Shipping~
The shipping cost includes Shipping and Handling charge as well as insurance for your item.
We use UPS, USPS and Fedex for shipping methods and must have a physical addresses. Please NO PO BOXES.
Shipping for the Continental United States is the price on all of our products there will be extra for Alaska and Hawaii and Puerto Rico.
Canadian and International customers will be responsible for any duties and taxes that may be required and imposed by their respective governments. Please note that this is not charged by The Rocky Mountain Traders. This is a charge being imposed by your government. International shipments may experience delays due to customs and that they can find more help with customs forms from the USPS, UPS and World Customs Organization sites.
There is a small possibility that you order may be backordered, if this happens I will notify you as soon as we know and we will refund you for your order.
~Shipping Discount~
There is a shipping discount: If you buy more than one leather item I will give $5.00 off for items $20.00 and more and for items under $20.00 there is $1.50 off each item after the first one purchased. Please wait after you order multiple orders and I will send a invoice with the discount on it.
To keep your costs down I use clean recycled boxes.
~Shipping Time~
Item will usually be shipped within 1-3 Business days of receiving payment, a lot of times ships on the same day. Please allow 5 to 10 days for delivery for domestic orders and up to 14 days for interntional orders.
If you want faster shipping please contact us to see if we offer it on the item(s) you are wanting.
There maybe a delay on shipping on a few of our international orders by a few day to a week due to backordered items. We will let you know right away if this happens on your order.
~Refunds and Returns~
Any defective item can be returned within 7 days for exchange of like kind, please wait for a RMA number and instructions from me before returning item.
All items returned that are not defective must have the tags attached and all packaging intact and must be shipped back to me within 30 days after receiving item. Be sure and contact me first for shipping address and instructions. Shipping charges are non-refundable, unless item is defective.
~Promise of accuracy~
We try to give as accurate description of the product as we can and get you're merchandise to you as quickly as possible.
In trade, we would like to get paid as quickly as possible, we would also like your FEEDBACK. If you feel, a negative feedback for some reason please contact us first! We are in the business to please our customers if at all possible. We are also in business to make a Good Honest Living and would like to keep our excellent feedback rating.
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