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Payments & Checkout
- Checkout & Combined Shipments: All customers must use our secure checkout system for fast shipment. This sends orders directly to our shipping room with no waiting for someone to manually enter them. You must checkout AFTER you are all done shopping to take advantage of combined shipping savings. All of your items need to be in one shopping cart and paid with one payment so that we know to ship them together and you get the resultant savings.
- We use an eBay approved shopping cart system; eBay's checkout button will automatically relay you to our secure system. You may also use the checkout link that we send in our confirmation e-mail after the auction ends.
- Payment Methods: PayPal, Money Orders, Personal Checks, and Business Checks.
(more...)
- NY & PA Sales Tax: New York and Pennsylvania residents must pay applicable sales tax. Please note that shipping is taxable in both states. (more on sales tax, tax exemption forms, etc....)
- Order Changes: We will be happy to help you add to or change your order before you have made payment. Unfortunately, we are not able to add to or change your order after it has been paid.
Shipping:
- Shipping Times: Most orders will ship one business day after cleared payment.
(more on shipping times....)
- Combined Shipping Rates: If you are buying more than one item and your delivery address is in the 48 contiguous United States, shipping is determined as follows: take the single highest base shipping amount amongst the items that you are ordering and add to it the "Additional Shipping" amount for each of the other items. If you are ordering more than one of a single item - you would multiply the additional shipping by the number of additional units that you are ordering. (more on combined rates, including examples....)
- Carriers: We ship UPS Ground to the 48 contiguous United States and Canada; items under 1 pound may be shipped USPS at our option. For those requiring faster shipping, our online checkout system offers multiple options.(Ground, 2nd Day Air, Overnight, etc.)
- HI, AK, PR, APO/FPO and US Protectorates: orders will be shipped US Postal Service. The charge will be the US Postal Service rate plus $1 (see weight in description)(more....)
- Canadian Shipments: Will be sent UPS using our non-resident importer status. E-mail us for a shipping quote. (more information on Canadian shipments -please read.....)
- International Shipments (excluding Canada): will be shipped US Postal Service Priority Mail or Air Mail. The charge will be the US Postal Service rate plus $1 (see weight in description). E-mail us for a shipping quote. We will not falsify customs documents. (more information on international shipments...)
- Local Pickup and Hours of Operation: Please e-mail us to arrange for pickups (more info.....)
Money Back Guarantee & Return Policy:
- All items are returnable for any reason within 30 days of the auction's end unless otherwise stated in the description; items must be returned in as-sold condition.
- All items are guaranteed to be as described and in good working order unless stated otherwise in the description. If not we will refund/replace at our option. (more on our guarantee and return policy.....)
New Old Stock:
- Merchandise referred to as "New Old Stock" is unused in its original packaging and is usually obtained in distributor buyouts. Since these items have been in the retail chain they may have differing amounts of wear to the packaging and some may have been opened. We will inspect contents to be sure you are receiving a complete product. In the event that your item is incomplete or defective, we will send a free replacement or refund including return shipping.
- We are liquidators; we are not dealers or distributors of the items that we sell; We can make no guarantee that warranties on these items will be honored by the manufacturer; however, you can always rely on our 30-day money back guarantee.
- We use a single set of photos for most items. Packaging may differ from photo, however what you receive should be accurately represented by what is in the photo. If it is not we will pay for its return.
Feedback & Contact Information:
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Feedback: we will automatically reciprocate your feedback comments. We will be happy to initiate the process if you would prefer; just let us know when you have received your item in satisfactory condition and we will enter positive feedback for you. In the event that you decide to return something we will post feedback after the product is returned in good condition.
- Contact Information: Our Email address is: sales@fruitridgetools.com . We respond to all e-mails. We have a full return policy so there is no reason for us to avoid your e-mails if you are having a problem.
If you have not heard back from us be sure to check your junk e-mail folder. (more on contact information including addresses.....)
Conditions of sale:
Seller assumes no responsibility for damage or actions resulting from the use or misuse of items sold. Our warranty is limited to the purchase price of the item and does not cover incidental or consequential costs. We are not able or qualified to make assessments of safety or applicability for a particular use of the items that we sell. It is the responsibility of the buyer to determine applicability and safety of each item to his/her particular use. All items are returnable for a refund after inspection by the buyer unless stated otherwise - subject to our money back guarantee policy above. By placing a bid you are acknowledging and agreeing to these terms and those set forth above.
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