SHIPPING AND HANDLING

• We usually ship 2-5 days after payment is received.
• Before bidding, please understand: our plants are sensitive to the cold. We consult weather reports before shipping.
• If the weather en-route to your destination is unfavorable, shipping will be delayed until we can be reasonably assured of safe delivery.
• Delivery confirmation is included in the price of shipping. We do not ship International except with special exceptions. 
• Shipping is based on weight and zip code.
• The reduction sale shipping for multiple purchases goes with the highest shipping cost for the total auctions.

• Shipping includes the costs for packing material, stakes, newspaper, plastic etc.
• Shipping also includes Agriculture stamps required by law of that state.
• We dip the root ball in an agent that retains moisture, we use nematode free lab inspected soil with stringent requirements.

• We reserve the right to ship a larger plant then what is listed in the auction, if we ship a larger plant it will be shipped root ball.

• AZ, LA, TX and CA will be shipped root ball with organic material that meets the standards and laws of those states including any applicable agriculture stamps.

• INTERNATIONAL Buyers – Please Note:  We no longer ship international due to buyers not filing for permits and plants being returned.

• Here’s how to save on shipping with our auctions: Pay for all auctions in ONE payment within 10 days after the close of the first auction.

• PAYMENT: We accept Credit Cards, PayPal.  Payments must be received within 10 days of close of auction, unless agreed to by us with an email.

• AT CLOSE OF AUCTION we will send an invoice with the total, and our mailing address. Item will be shipped when the correct amount of money is received.  If you are bidding on multiple items, please wait for the final invoice to combine shipping.

• WE GUARANTEE that our plants will arrive to you safely,  Let us know immediately upon arrival if the plants are in poor condition. We cannot guarantee plants that are no longer in our care
• (Please see next paragraph)
• Many of our plants require warm temperatures.
• Shipping to areas that are cold will be at buyer's risk.
• We offer quality plants that are inspected and approved for shipment. 
• We are licensed, insured and inspected regularly.

• If your plant arrives in any shape other then fine please contact us within 24 hours.  Please understand that some items are shipped dormant and depending on the time of year have no leaves or yellow leaves. 
• Please send detailed pictures of plants, box and packing materials to process the insurance. 
• NOTE**** USPS will not process claims without pictures of box and packing.

• Shipping Plants. Our goal is to ship plants within 3 – 5 days after we receive payment 95% of shipments are within that time frame with over half being less than 5 days.
• (If your plants don’t arrive in this time period please email us if we haven’t emailed you first.). 
• We pack Monday through Thursday, based on payment date. 
• Be advised we ship a few hundred plants a week and your plant will be shipped promptly as possible. 
• In hot and cold weather be advised that damage will occur to the plants if left outside in the box, if you will not be home for the postal worker, please have someone pick up your plants. 
• We are not responsible for heat or cold damage from plants sitting outside your domicile, or plants sitting over the weekend due to mail carrier issues and you will need to follow the claim details listed earlier. 
• We ship all plants Priority Mail with Shipping Conformation.
• NOTE it is against US Law for the USPS Post office to leave your package outside your home if no one is there to pickup, in this cause you will need to file a claim with your local post office if they leave the plant outside in the hot or cold. 

• Email: If you don’t receive a prompt answer, please check that our emails are not being blocked or deleted at your end. If you don’t receive a reply, 9 times out of 10 that’s why.

• Feedback: If you’ve read this far we’re pretty sure you’ll be pleased but sometimes we make mistakes, plants/weather don’t cooperate, or a package is damaged in transit.
• For whatever reason, if you are not pleased we ask that you contact us before leaving feedback.
• EBay says to do this: [Feedback Instructions] "If you have a dispute, contact your trading partner to try and resolve the dispute before leaving feedback.)” We work very hard to ensure that you are 100% satisfied and that you have success with your plants.
• Have other questions?  All NON-Payment Auctions are reported to EBay
• We provide feedback once you have left feedback in all other circumstances. 

Due to the feedback change implemented by eBay Any negative or neutral feedback left for us will automatically block buyer from any future auctions from us.