All products returned must be authorized by PartsWholesale. Please email partswholesale@gmail.com for return authorization. All authorized return items will receive a return authorization number (RMA). Please complete our RMA form, and send your returning products along with original sales receipt or invoices, and the completed RMA form. Products returned without the original receipt, or sales invoice, and RMA number and completed RMA form will not be processed. Products can be exchanged/refunded within 14 days of purchase. All RMAs must be received within 15 days of the RMA issued date. Shipping, handling and COD fees are non-refundable. All returned items must be in 100% brand new condition, containing undamaged boxes, manuals, print registration cards, warranty cards and printed product supplements.

For all non-defective products, a 15% restocking fee applies to all refunded items which are non-defective; shipping, handling fees and COD fees are non-refundable. Flash memory products that were in sealed packages are non-refundable and non-exchangeable if opened. Products eligible for return must be returned in 100% brand new condition, containing undamaged boxes, manuals, print registration cards, warranty cards and printed product supplements. The product or any of the printed materials must not be marked on. All products returned must include the original UPC codes. We reserve the right to refuse any product return, which does not abide by the previous conditions.

For all defective products, PartsWholesale will issue a return authorization number for repair or replacement at our discretion. Defective items will be exchanged with no additional shipping cost to the customer. For refunds on defective items, shipping and handling fees will not be refunded. For your safety, refunds on purchases made with credit card will be credited back to the same card. Please insure the returned merchandise, and use a trackable shipping method. PartsWholesale cannot be held responsible for returned merchandise lost or damaged by the customer's shipping carrier.