Payment

Payment is expected within seven days of the close of auction. If there is no payment received seven days after close of auction and no email communication then I will file a dispute in an attempt to retreive payment. I am a very understanding person so if you have a problem paying send an email. Communication is never a bad thing.  If there is no communcation and no payment after a dispute is filed, we will add you to our blocked list and relist the item. We hope this never happens as I LOVE TO LEAVE POSITIVE FEEDBACK. :) 

Please do not pay until I have sent an invoice with the most accurate shipping quote.

Shipping

Cross stitch kits take 8-14 days for me to create once your order has been placed.  All floss is hand cut. Please do not penalize us for shipping time as these are speciality hand made items. Flat rate shipping applies for cross stitch kits and books.

International orders may take 2-4 weeks for arrival once shipped. Please do not fault us for items held in customs as this is out of our hands. Ordinarily, priority international takes 7-10 days if not held in customs. When your item leaves our store you will get a confirmation email.

PLEASE DO NOT PAY UNTIL I SEND YOU AN INVOICE. Many times ebay misquotes shipping costs and either I suffer or a loss or they overcharge you. After every transaction I weigh the item a second time and research the least possible rate for you and send it in an invoice.

All invoices will be sent out very promptly.

Terms of Sale

I do have a return policy! If you are dissatisfied with anything you buy from me you I ask that you please contact me within three days after you receive your item to be considered for refund. No contact indicates that you are happy with your item. If you need a refund the item must be returned to me within seven days after you receive your item. It is not ordinary for me to refund shipping cost, however, we consider it case by case and strive for customer satisfaction. Insurance is required on all breakable items. In the event of a postal boo boo we will send you all the proper paperwork and forms to go to your local post office for a claim. You are also awarded a 20% discount on your next purchase for the trouble. We always pack extremely well and mishaps are few and far between.

About Us

We like to sell hobby items! If you like to read, or like to cross-stitch, sew or have an interest in framed art, work, and household items then you are in the right place. We are up and kicking and thank you for looking at our auctions. We are a company that specializes in making customizable cross stitch kits, Jody Bergsma cross stitch kits prints and products, selling Dimensions cross stitch kits, antiques and collectibles, new and used books and cross stitch supplies. For more information about us and our other store GOOGLE The Stitch Boss

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Contact Us

Feel free to contact me with any questions or comments. We enjoy hearing from our customers! You may contact me any time at Jenny@thestitchboss.net or use our contact page.

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