Returning a Product to Pickone_Auctions
We want you to be completely satisfied with your shopping experience. When you need to return a product to us, please follow the easy steps listed below to make sure your return is handled promptly and efficiently.
Your Options
Most products can be returned for either a Refund or for a Replacement of the same item. Refunds are subject to a 15% restocking fee, which is deducted from the refund amount.
The RMA Process – Four Easy Steps
1. Your product needs to be returned with an RMA (Return Merchandise Authorization) number so we can identify it. You can request an RMA # by email our custimer service department at pickoneauctions@gmail.com
2. Send the product to Pickone_auctions
Pickone_Auctions
ATTN: [Your RMA Number]
508 Waring Way
Gahanna, OH 43230
3. Your RMA is Received and Approved & You’ll receive email once your package has been opened and your RMA has been reviewed & approved. It usually takes 2-5 business days from the time we receive your shipment to review and approve your RMA.
4.RMA Resolution
If you requested a Replacement, a new order will be generated once your RMA is approved.& You’ll receive standard email updates for the replacement order, just as you would for a newly placed order.
- If you requested a Refund, a credit will be generated and your payment processor will reflect this credit. You can expect the refund amount to be credited to your original payment method 3-5 business days later. The turnaround time for Refunds often depends on your bank’s policies for making the funds available to you.
- The overall turnaround time for a return is about 5-8 business days from the time we receive the shipment; (that is, 2-5 business days for RMA processing and 2-3 business days to expedite your refund or replacement).
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