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Shipping Policies
We're shipping superstars! We can take care of any special requests to make sure your package is delivered successfully - signature required waivers, special delivery instructions, third party billing on your personal account - just let us know! ALL of our shipments are fully insured against loss or damage at no additional charge. Contact us immediately if you have encountered any delivery problems.
Standard Flat Rate service - USPS Priority Mail - Please allow up to 4 business days of transit time. 90% of the time delivery occurs within 2 business days. Remember that Saturday is a regular working day for USPS so shipments made on a Thursday will likely reach you Saturday. Priority Mail is the mandatory shipping service for all military (APO/FPO), Hawaiian, and Puerto Rico destinations. Your delivery confirmation number will automatically be emailed to you when your order ships. Note: Delivery confirmation notification emails sometimes end up in junk folders of free email accounts like Yahoo, Gmail, or Hotmail. Please check your junk folder before contacting us.
Expedited Flat Rate service - FedEx 2 Day - Guaranteed delivery within 2 business days. Signature required unless waiver is requested. Tracking information will automatically be emailed to you when your order ships. Note: Tracking number notification emails sometimes end up in junk folders of free email accounts like Yahoo, Gmail, or Hotmail. Please check your junk folder before contacting us.
Expedited International Flat Rate - FedEx International - Allow 4 business days of transit time to most locations. Music Studio Direct cannot be held responsible for customs clearance delays. Buyer is solely responsible for any import taxes or duties payable to local authorities upon delivery. Please refer to this link for information on Value Added Tax rates for your country. WE CANNOT alter customs declaration values. Tracking information will automatically be emailed to you when your order ships. Note: Tracking number notification emails sometimes end up in junk folders of free email accounts like Yahoo, Gmail, or Hotmail. Please check your junk folder before contacting us.
Please note: Music Studio Direct reserves the right to upgrade your shipping service at no additional charge so that you may receive your order faster.
Payment Options
 We gladly accept Paypal transactions at our paypal@musicstudiodirect.com account. If you select the e-Check funding option on your Paypal transaction please allow time for payment to clear prior to shipment of your order.
 Call us toll free at 877-687-4270 to process a credit card payment. We accept American Express, Visa, MasterCard, and Discover.
NO SALES TAX on orders shipped outside of Massachusetts. 5% sales tax applies to orders shipped to Massachusetts. Payment is due within 5 business days of the auction close. Please do not bid if you do not intend on paying. Non-paying bidders will receive notification from eBay and negative feedback will be left for your eBay ID.
Return Policy
Music Studio Direct will do everything in our power to make sure you're happy with your purchase. However, if you need to make a return on a purchase with Music Studio Direct you MUST contact us for a Return Authorization number. Any unauthorized returns will be refused. Buyer is solely responsible for shipping costs and insurance on returns. We highly recommend you use a trackable shipping method. If your return warrants a refund please allow up to two weeks for processing once the item has successfully been returned to us.
Software: If you are unsure of any aspect of your software purchase kindly contact us BEFORE you order. 90% of the time we can direct you to a free demo download of the software so that you can make an informed decision on your software purchase. Unopened software can be returned within 14 days of delivery. Opened software cannot be returned under any circumstances. If you feel that you've received defective media then contact us. A replacement of the same title will be shipped to you from the manufacturer.
Sample libraries: Sample libraries cannot be returned under any circumstance. If you are unsure of any aspect of your sample library purchase kindly contact us BEFORE you order. We can quickly answer questions about formats and direct you to MP3s demos so that you can judge the quality of the sample content you will be purchasing.
Hardware: Returns are accepted within 14 days of delivery. The unit must remain in like-new condition and all original packaging, instruction materials, accessories, etc. must be retained or a 15% restock fee will apply. If you are unsure of any aspect of your hardware purchase kindly contact us BEFORE you order. We can quickly answer questions about the unit and in most cases we can even get you PDF files of the operation manual in advance of your purchase.
Academic software policy
eBay listings for academic software will clearly be noted that you're purchasing academic software and that academic verification must be provided to us prior to shipment of your order. Acceptable verification includes school ID card, course schedule, tutition bill, any document showing current enrollment or employment at an accredited institution. You do not necessarily have to be a music scholar or instructor, any field of study is acceptable. Academic software may also be purchased by private music teachers with MENC/MTNA credentials, theological musicians with a supporting letter on institutional letterhead, and home school programs with proof of school board approved curriculum. PLEASE NOTE: There is no discernable difference in the features and functions of retail vs. academic software. The main differences are the packaging, serial number, and the user license agreement does not allow for commercial usage. Feel free to contact us with any questions about academic pricing policies.
Auction Policies and General Info
Please do not bid if you have a zero or negative feedback rating. eBay feedback is given on a monthly basis so please be patient. Music Studio Direct's regular business hours are Monday through Friday 11am to 7pm Eastern time. Our offices are closed on weekend and major holidays. However, your eBay messages and Best Offers will be responded to promptly even after hours.
Mailing Address:
MUSIC STUDIO DIRECT
971 Commonwealth Ave, Suite 32
Boston, MA 02215
Toll Free number 877-687-4270
International number 617-782-1452
Fax line 617-782-1404
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