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MobilePC gladly
accepts VISA, Mastercard, Discover, and American Express credit cards
via Paypal. We will send you an "Invitation to Checkout" within 3 hours
of the auction close. If not received within 1 day of auction
close, please contact support@mobilepc.com
PLEASE NOTE: WE WILL ONLY SHIP TO THE SHIPPING
ADDRESS ON YOUR PAYPAL PAYMENT. THIS IS FOR YOUR CREDIT CARD PROTECTION.
Even using Paypal, you still must go through our
secure Checkout system. For shipments to California addresses, we are
required to collect 8.75% Sales Tax. Sorry, we do not accept
international credit cards or international paypal accounts.
Terms: All sales are final. Winning
bidder assumes all risk of liability with respect to the purchase of the
product, buyer responsible for shipping charges. Given the costs
associated to auctions, we do not allow returns. If you wish to return
your order without giving us the opportunity to repair or replace it, we
will charge a 25% restocking fee.
Payment expected within 3 days of auction
close. Unpaid auction wins will be forfeited.
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MobilePC ships items to the 50 USA
states. Sorry, but we cannot send products to International, Canadian,
PR, or APO military destinations. USPS First Class shipping, handling
and insurance is included free. USPS Priority Mail shipping is
also available for $6.99.
PLEASE
NOTE: WE WILL ONLY SHIP TO THE SHIPPING ADDRESS ON YOUR PAYPAL PAYMENT.
THIS IS FOR YOUR CREDIT CARD PROTECTION.
We ship your purchase within one to two business days after you have
checked-out. Standard shipping via USPS First Class delivery typically
takes between 7 to 10 days to arrive. We will send you an e-mail with
the tracking number so you can check the progress of your delivery at
the carrier's web site. Please note that we assign tracking numbers
before our carrier actually picks up your shipment; tracking links may
take up to 24 hours to be activated within the carrier's system.
For additional information on shipping,
view our FAQs |
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MobilePC
specializes in new, factory refurbished, and quality used laptops,
notebooks, PDA's, Tablet PC's, and other portable devices. Since our
area of expertise is in mobile computers, we provide the lowest prices
and the highest quality in the marketplace. Most importantly, we are the
EXPERTS, so MobilePC can help you find the best solution for your
business or individual needs.
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Technical Support
Email: support@mobilepc.com
Customer Service
Email: support@mobilepc.com
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Q. How do I pay for an item I have purchased from
MobilePC?
A. Upon the close of an auction you will be notified by eBay
via e-mail that you are the winning bidder. There is no need to contact
MobilePC to arrange payment. We will automatically send you an e-mail
within three hours of auction close. Our message will contain a link to
our simple and secure checkout process where you will be able to quickly
and conveniently pay for your purchase with your credit card or Paypal
account. Even a better way is to click on the eBay PAY NOW button
found at the top of your auction listing or the continue button on the
eBay checkout page. This button will take you to our secure checkout
page where you can pay by AMEX, Visa, Mastercard, or Discover Card via
your Paypal account. Please email us at support@mobilepc.com if
you have any questions.
Q. How long do I have to pay for an item?
A. You will have three days from the close of the auction to
pay for your item. You can expect your "Invitation to Checkout" e-mail
within three hours of the auction close. Sorry, but after three days, we
will have to resell your item to the next interested buyer, so please
check your e-mail as soon as you can after the auction close.
Q. What credit cards does MobilePC accept?
A. MobilePC gladly accepts VISA, Mastercard,
Discover, and American Express credit cards via Paypal.
Q. Can I get a printed receipt for my credit card
payment?
A. Yes. After the completion of our convenient checkout
process, you can print the order confirmation screen that will contain
all pertinent credit card charge information. MobilePC also sends this
same information to you automatically, via e-mail.
Q. When is my credit card charged?
A. Your credit card is charged immediately upon completion of
the checkout process. Sophisticated systems are set up to immediately
send your order to our shipping department, to be shipped out within one
to two business days.
Q. What do you consider my billing address?
A. Your billing address is the same address information on file
with your credit card company. When entering this information during the
checkout process it is important that you enter this information exactly
as it appears on your credit card statement. If the information is not
accurate, your card may be declined.
Q. What if my credit card is declined?
A. If there is a problem processing your card for any reason
you will be notified immediately during the checkout process. Depending
on the nature of the problem you may be prompted to try a different card
or try again later.
Q. I purchased a few items from you during the same timeframe.
Can you ship them together?
A. Sorry, but at this time we are unable to accommodate this
request. We have multiple processing facilities and items may be shipped
from different locations. Unfortunately, this means that we must ship
items individually.
Q. How do you calculate shipping costs?
A. Most of the shipping cost you are noticing actually
comes from the expense of high quality packing, advanced audit testing,
and rigorous quality control.
Q. Do you charge sales tax?
A. By law we are required to collect sales tax for items
shipped to addresses in California. Currently, we collect 7.75% of the
final auction price.
Q. How long will it take for my item to reach me?
A. We ship your purchase within one to two business days after
you have checked-out. Standard shipping is FedEx Ground delivery, which
typically takes between 7 to 10 days to arrive. We send an e-mail with
the tracking number so you can check the progress of your delivery at
the carrier's web site.
Q. How do I track my shipment?
A. Once we ship your order you receive an e-mail confirmation
of your shipment. This includes a tracking number and a link to our
carrier's web site where you can track the progress of your shipment.
Please note, we assign tracking numbers before our carrier actually
picks up your shipment; tracking links may take up to 24 hours to be
activated within the carrier's system.
Q. What do I do if my shipment never arrived?
A. Please allow up to 10 business days for your item to be
delivered. If it still has not arrived, please use the link to the
carrier's web site provided in the "shipment confirmation e-mail" we
sent to you to investigate or contact support@mobilepc.com
Q. I received my product damaged. What do I do?
A. We professionally package our products to ensure that they
reach you in the best condition. If your product is damaged, please save
all packaging and email support@mobilepc.com We will
respond to your claim on the following business day to resolve the
matter.
Q. Can I have an item delivered to a P.O. Box?
A. Sorry, but we are unable to ship to P.O. Boxes at this time.
Q. I live outside of the U.S. What about international shipping?
A. Sorry, we are unable to ship to addresses outside the 50
USA states at this time.
Q. Do you ship to APO/FPO addresses? Can I ship to American
military personnel?
A. Sorry, we are unable to ship to APO or FPO addresses at this
time.
Q. Can I have a package delivered without a signature
requirement?
A. You may have a package delivered without a signature
requirement. However, some carriers will not leave packages at certain
residences due to their own security and delivery guidelines. In these
cases, the driver will leave a "call tag" with a number you can call to
reschedule delivery. We recommend shipping to a location where someone
can accept and sign for your package.
Q. What are your shipping options?
A. For most of our auctions, we provide three shipping options
to meet your needs. During Checkout, you can select FedEx Ground, FedEx
2-Day, and FedEx Overnight.
Q. Is the information you collect secure?
A. We want our customers to feel secure when ordering
merchandise over the Internet and paying through our checkout service.
We utilize a technology called Secure Socket Layer (SSL), which creates
a "secured" shopping mode to encrypt all sensitive information before
it's sent over the Internet.
Q. What does 'Refurbished' really mean?
A. The quality Refurbished products you'll find at MobilePC
come to us for a variety of reasons. Some are discontinued products in
perfect working condition, others are excess new products - surplus
units that are still new. We also sell demo units, products with
cosmetic blemishes, duplicate orders, canceled orders and systems that
have been returned because they didn't meet a customer's specific needs.
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